Job location: Chicago, IL
Employment Type: Full-time
Posted data: 2021-03-03
TCS Education System is looking for an IT Analyst to join the Information Technology Department.
The IT Analyst works to improve overall operations efficiency and effectiveness in efforts to grow the organization. The IT Analyst applies strong analytical/problem solving skills to work with stakeholders to find what is really needed to improve work flow, data sharing, and reporting. Efforts include working to identify tasks that are consistent with overall organizational goals and then "solutioning" for the best path to take given new technologies and capabilities. This further means working with stakeholders to ensure smooth interactions between parties involved and the documentation of functional, non-functional, and transitional requirements. This is followed through work to include execution that ensures proper implementation of efforts with ongoing monitoring so they remain consistent with overall goals.
Uses professional concepts in accordance with company objectives to solve complex problems in creative and effective ways.
Demonstrates expertise in functional area business processes and understands assigned and cross-functional areas.
Independently initiates, identifies and coordinates the analysis of complex client needs in project areas such as: new/existing business operating models, innovative approaches to solutions support, market research of emerging or available product functionality and operational readiness assessment.
Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing applications.
Investigate and resolve application functionality related issues and provide second level support and troubleshooting of our main business applications.
Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements.
Identify opportunities for increasing business efficiency through improved manual and automated process systems.
Coordinate the development of comprehensive business cases with cost, service, and benefit dimensions of proposed projects that are used at management and executive levels for funding and scope decisions.
Act as project lead in the coordination of solution development and the implementation of the final product/service.
Act as a liaison between business clients and technical staff and/or with development staff throughout the development life cycle
Strong analytical and technical skills required
Strong understanding of technical support processes and troubleshooting required
Strong customer relations background required
Familiarity with the Microsoft Office 365 platform required
Previous experience working in the educational industry is a preferred
Experience with SQL is highly preferred
Experience with Student Information Systems (SIS) - CampusNexus preferred
Experience with CRM systems - Salesforce preferred, Dynamics 365 a plus
Familiarity with Document Imaging system a plus
BA/BS in related field
2-3 years of SIS and/or CRM support
3-5 years of systems support or business analysis
TCS Education System offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.
TCS Education System is an Equal Opportunity Employer.