JOB GOAL:

To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY:

Under minimal supervision, the Operations Coordinator will be expected to carry out various duties related to project management and the collection, organization and delivery of information and data from software products (utilizing Kirkwood available data sources and software) to support Academic Affairs initiatives and decision-making. Responsibilities include providing software support, extracting data from various software products, and end user support. This position requires independent judgment, problem solving and decision-making skills, creativity, strong organizational skills, good communication skills, excellent computer and database skills, and ability to handle pressures related to tight deadlines and diverse personalities.

UNIVERSAL CORE COMPETENCIES:

Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.

Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.

Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.

Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.

Lead- regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES:

Perform data exports from various databases.

Prepare, test, and deliver surveys and other data collection instruments and organize and provide resulting data to end users.

Work with end users to train, trouble shoot and provide support for software and hardware problems.

Manage the preparation of internal reports maintaining the highest quality, reliability, and accuracy.

Create and maintain comprehensive project documentation.

Create and manage project websites on Kirkwood’s Internal Network (KIN).

Coordinate, develop, document, and update written policies and procedures.

PERFORMANCE EXPECTATIONS:

Be able to work from 8:00 a.m. to 5:00 p.m. daily.

Establish effective working relationships with internal and external partners.

Represent the College in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve.

Work effectively independently and as part of a team.

Accept responsibility with limited supervision, manage tasks to completion, and work with frequent interruptions.

Accept occasional responsibilities outside of the normal work week.

Possess strong computer skills in Microsoft Office, Word, Excel, and Access; training will be required in the computer systems that are used by Kirkwood Community College.

Be an energetic individual with attention to detail, strong organizational skills, effective oral and written communication skills.

Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.

MINIMUM QUALIFICATIONS:

Bachelor’s degree.Experience with project management and/or database management.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

Experience with both project management and database management.Experience working in higher education, preferably at a community college.

EEO AA/STATEMENT:

Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy, please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572, Email: equity@Kirkwood.edu or the Director of the Office for Civil Rights U.S. Department of Education, Citigroup Center, 500 W. Madison St., Suite 1475, Chicago, IL 60661-7204, Telephone: 312-730-1560, Fax: 312-730-1576, Email: OCR.Chicago@ed.gov.