Administrative Assistant II - DRC

The College of Southern Nevada appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you are unable to attach the required documents to your online application or need assistance regarding the application process, please contact the Talent Acquisition team within Human Resources via email at hr.recruitment@csn.edu or call (702) 651-5800 to be directed to the appropriate Recruiter.

Job Description

*** Please Note: Based on the volume of applications received this recruitment may close at any time. Applicants are encouraged to apply as soon as possible.***

Job Summary

The Administrative Assistant position for the Disability Resources Center (DRC) and Counseling And Psychological Services (CAPS) Units is the foundation of the co-units' service desk support. The hired staff member will provide high-touch (high human interaction) support to our community of students, faculty, and staff. Our Administrative Assistant staff maintains a consistent focus on our customers' needs by developing and demonstrating proficiency in performing general front desk reception duties. They resolve customer service requests by providing timely, high-quality resolutions on first contact and follow through on those they cannot resolve, collaborating with the supervisor at the Unit to deliver a solution. The ideal candidate understands the importance of empathy, active listening, and accountability when working with customers to deliver viable solutions. The successful candidate will also have prior phone, virtual and in-person support experience, and a working understanding of student-centered endpoints. Duties for this position include, but are not limited to:

• Monitor incoming calls, and respond to customer requests for both CAPS and DRC.
• Staff service desk and address walk-in customer needs in a timely, professional manner.
• Provides knowledgeable technical support via the phone, walkup, and virtual environments such as Microsoft Teams.
• Perform basic event support.
• Takes ownership of customer issues from first contact, assuring that the customer knows the person receiving their issue or request is dedicated to assisting them. Seek help from colleagues and escalate to senior specialist(s) until an issue is resolved.
• Accurately record customer issues. Maintain and updates support documentation to assist in information sharing within the team.
• Acts as an ally to all other members of the support team, by being approachable, sharing, and friendly providing whatever aid possible to assure that customer issues are being addressed in timely and precise manners.
• Participates in small-scale student-related deployment and operational projects.
• Organize and coordinate workload independently among constant deadlines and shifting priorities.
• Process student accommodation requests in a timely and properly documented manner.
• Following department guidelines interview, hire and process accommodation providers such as, but not limited to, notetakers, scribes and proctors
• Works within the guidelines provided in all policies and procedures.
• Be availability to work during all DRC/CAPS service hours, including non-standard business hours, and may be called during off hours.
• Ensuring phone, virtual environment, and desk coverage.
• Process payroll and document for budget
• Maintain and report all data required for evidence-based requests.
• Utilize empathy, active listening, and de-escalation skills in working with customers in distress.
• Follow protocol for notifying supervisor and clinician of customer in crisis.
• Understand and comply with HIPAA and FERPA laws.
• Other duties as assigned—other responsibilities may be assigned by the supervisor as warranted by business needs—thus incumbent is expected to do all assigned responsibilities.

Minimum Qualifications

• Graduation from high school or equivalent education and two years of clerical and administrative support experience which included experience in one or more of the following areas: maintaining records and files; preparing a variety of materials using a personal computer or word processor; assisting customers in completing forms and applications; and/or performing secretarial duties in support of professional staff; OR one year of experience as an Administrative Assistant I in Nevada State service; OR an equivalent combination of education and experience.

Preferred Qualifications

• Associate's Degree in Business or related area.
• Minimum of 1 year of experience working with individuals with documented disabilities.
• Previous experience with case management software and/or student information systems.
• Communication skills (i.e., fluent in ASL (American Sign Language), Spanish.
• Must possess superior written, oral and interpersonal communication skills with a demonstrated dedication to customer service.
• Proactive problem-solving skills and ability to work in a high-traffic, fast-paced environment where deadlines are respected.
• Demonstrated experience/aptitude to quickly learn and retain institutional knowledge.
• Experience working with the population of individuals with disabilities
• Demonstrated problem solving skills.
• Proven knowledge of the application in Microsoft Office Suite (e.g., Microsoft Word, Excel, PowerPoint and Outlook).
• Proven organizational and time management skills.
• Proven experience dealing with confidential and sensitive information.
• Proven experience working with ADAAA, Section 504, FERPA or similar federal, state or local mandates.

Salary Range

Grade 25, Step 1 - Grade 25, Step 10

$33,971.76 - $49,151.52

Exempt
No

Full-Time Equivalent
100.0%

Required Attachment(s)

To be considered for this position, please upload the following documents to your application:

• Resume /CV - List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.
• Cover Letter
• Unofficial College Transcripts (optional) - If you have not graduated, please attach your transcripts to receive education credit for classes you have taken.

Local Search

Out of Area/State Candidates will not be offered travel reimbursement.

NSHE - INTERNAL APPLICANTS PLEASE NOTE

CSN employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at CSN and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process and apply as an external candidate, your application will no longer be considered at the time of minimum qualification review. In order to prevent the disqualification of your application, you will need to reapply as an internal candidate before 11:59pm the day prior to the position close date.

Posting Close Date
03/17/2021

Note to Applicant

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.

All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

Schedules are subject to change based on organizational needs.

CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.


To apply, visit https://nshe.wd1.myworkdayjobs.com/en-US/CSN-External/job/CSN---Charleston-Campus/Administrative-Assistant-II---DRC_R0123813

About Us
The College of Southern Nevada (CSN) creates opportunities and changes lives through access to quality teaching, services, and experiences that enrich our diverse community. CSN has three main campuses in Las Vegas, North Las Vegas and Henderson and multiple sites and centers.

The Nevada System of Higher Education (NSHE) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age, disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race, or religion.





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