Associate Director, Financial Aid Technology

Job description

Associate Director, Financial Aid Technology

Job ID: 224438
Location: Kennesaw, Georgia
Full/Part Time: Full-Time
Regular/Temporary: Regular

Job Summary
Manage information technology support for the Office of Scholarship & Financial Aid (OSFA) which administers student financial assistance programs including scholarships, grants, loans and student work arrangements. Support services include new system testing, information processing operations and liaison with campus and external IT support organizations. Responsible for setting employee goals, assessing employee performance and providing feedback, and working with HR on pay recommendations.


  1. Lead system testing/implementations for OSFA including student information system and all related technologies
  2. Supervise and coordinate daily system operations including loading and transmission to and from external entities
  3. Confer with the Office of Information Technology and external service providers on OSFA technology related issues
  4. Maintain system documentation and procedures.
  5. Supervise IT staff to including training, planning and organizing activities and monitoring performance
  6. Develop, maintain, and assess BANNER based rules and management queries to ensure compliance and achieve efficiencies and effectiveness
  7. Lead and supervise OSFA's Technical and Systems unit and serve as a member of OSFA Leadership Team
  8. Serve as OSFA's primary liaison with University System technical teams
  9. Serve as Data Security Officer for data received and stored by OSFA
  10. Coordinate all system develop and discovery efforts in close collaboration with OSFA Leadership Team and Campus partners
  11. Implement and manage records policies and procedures focused on student success
  12. Coordinate all student processes that relate to the department's functions
  13. Execute reports related to record audits, interprets results, delivers analysis and resolutions
  14. Actively engage with the department leadership and proposes ideas and solutions for successful progress of the operation
  15. Lead meetings regarding financial aid projects, especially technology related projects
  16. Provides leadership and support to department, division, and university stakeholders
  17. Develops, trains, implements, maintains, and communicates services and programs to relevant stakeholders
  18. Ensures compliance with all federal, state, NCAA, USG and Kennesaw State rules and regulations
  19. Contributes and participates in the strategic planning process and future direction of the department/division

Required Qualifications
Educational Requirements
Bachelor's degree from an accredited institution of higher education in related field

Other Required Qualifications
NASFAA Credentials

Required Experience
Eight (8) years relevant experienceExtensive working knowledge of Banner (Ellucian)Experience with reporting/query tools and coding in SQL (or gathering data from other relation database systems)Experience accessing data from Banner Student Information System

Preferred Qualifications
Additional Preferred Qualifications
Master's degree in higher education or related field

Knowledge, Skills, & Abilities
Self-motivated with the ability to learn new and enhanced concepts quickly Possess the ability to identify source causes for data quality issues Ability to prioritize problem resolution based on business need, timelines, and scale of impact Proactively search for improvement opportunities Gather and organize data and information to inform decision-making Support the creation and maintenance of standard operating procedures including process documentation such as workflows, specifications, and responsibility assignment Ability to work in partnership with, staff, faculty, administrators, federal/state entities, and servicers to ensure student success Ability to maintain compliant records of all transactions between the University and outside reporting entities. Able to deal with multiple tasks or projects at one time

Demonstrated understanding of the revenue impact each function has in the Financial Aid Office and the ability to address performance and operations to eliminate any negative effect to the University Experience in creating and analyzing detailed reports and providing effective presentations Extensive knowledge of Banner (Ellucian Banner ERP), enabling individuals to understand/recognize system needs, troubleshoot, and adequately resolve concerns. Possess knowledge of SQL and ORACLE PL/SQL; Familiarity with HTTP, XML; Toad. Extensive working and tested knowledge of State Program rules and regulations, as they pertain to Financial Aid in the State of Georgia and Title IV rules and regulations, as they pertain to Federal Student Financial Aid Demonstrated experience leading compliance efforts involving federal, state, and institutional financial aid Working knowledge of and abide by the regulations of the Family Education Rights and Privacy Act (FERPA) and the Higher Education Act (HEA) as amended Successful track record in planning, coordinating, and completing large scale, detail-oriented projects and events Experience in creating and analyzing detailed reports and providing effective presentations

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, Ellucian Banner Financial Aid Module, USG GA Modifications to Banner, Common Origination and Disbursement, Central Processing System, Surfer, and the National Student Loan Data System) and knowledge of all relational databases Strong attention to detail and follow up skills Conflict management and resolution skills, high level of empathy and ability to deal with difficult and confidential situations Self-motivated with the ability to learn new and enhanced concepts quickly

Other Information
This is a supervisory position.
This position has financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

Background Check
  • Standard Enhanced + Education

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Job No:
Posted: 3/2/2021
Application Due: 4/3/2021
Work Type: Full Time