Job location: JD Alexander Florida Polytechnic Main Campus

Employment Type: Full-time
Posted data: 2021-03-04
Req: R1377
Located along Florida’s I-4 High Tech Corridor, Florida Poly opened its doors in August 2014 as the state’s 12th university and the only one dedicated to core subjects in Science, Technology, Engineering and Mathematics (STEM education). The non-traditional academic environment focuses on applied learning, specifically in technology and engineering. Small class sizes give faculty the opportunity to work closely with high-caliber students, and the most advanced technology, including a Supercomputer, 3D printing lab, media lab and nanotechnology lab, sets Florida Poly apart from other state universities. Florida Poly’s innovative approach to higher education allows students to learn strong fundamentals within a traditional university department structure, while giving them opportunities to apply their learning through research and projects in emerging high-tech concentrations like Cyber Security, Big Data Analytics, Machine Intelligence and more. The University partners closely with industry leading firms, and faculty members are rewarded for more than just publishing. Industry involvement, problem solving, and the commercialization of technology and research through start-ups and small businesses are encouraged. 

   

Job Title   

Auxiliary Services Coordinator   

Job Description Summary   

The Auxiliary Enterprises Coordinator is a full-time staff employee under the direct supervision of the Director of Auxiliary Enterprises. The position will develop and implement an accurate and efficient concierge business center-style environment. The Coordinator will be responsible for managing various services areas at the discretion of the Director or his/her designee for the growing university. The ideal candidate will have ample experience in this type of environment and the ability to manage a small team. The Coordinator will answer general University questions about the various service areas, provide direction, and be familiar with institutional policies and procedures.   

Job Description   

RESPONSIBILITIES:

• Functions as a specialist or other operations worker.

• Incumbent will exercise discretion and independent judgment with respect to matters of operating the Mail and Copy center.

• Responsible for effective implementation and management of University policies.

• Handles contact with the customers and management on a daily basis pertaining to business activity.

• Provides training on workflow and operations when necessary.

• Achieves profitability in the area of cost of goods by effectively supervising the use of University materials and supplies.

• Ensures the quality of operations by assisting in the achievement of goals.

• Meets quality and deadline standards by the effective use of scheduling practices.

• Maintains efficient workflow by holding direct reports accountable for quality and efficiency of work.

• Completes site reports and other paperwork, as necessary.

• Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with University departments.

• Ensures equipment is functioning properly, checking for quality via daily inspections.

• Performs basic equipment and software troubleshooting and escalates calls to technicians.

• Coordinates setup of equipment as prescribed by the departments.

• Maintains records for reports and inventories of supplies needed.

• Distributes supplies and materials mailed to University personnel and/or designated drop-off points as required.

• Calculates charges for work performed, maintains logs, and may generate reports.

• Responds to and coordinates all service calls required by departments.

• May travel between buildings and University Campuses.

• Answers customer questions and provides solutions for work requests.

• Oversees shipping, receiving and dock work for the University Auxiliary Services Department

• May require periodic overtime on nights and weekends, including off-hour emergency response.

• Uses all types of office and business equipment.

• Supervision of student workers.

• Managing Auxiliary Service Center schedule.

• Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Working knowledge of accounting principles and practices. Must be comfortable working with students.

• Good interpersonal communication, organizational, and planning skills with attention to detail and follow through.

• This is a retail site, and the ideal applicant will have a background in customer service with an ability to work with customers, as well as their parents.

• Ability to maintain confidentiality.

• Ability to establish and maintain good working relationships.

• Must be proficient with Microsoft Word, Outlook, and Microsoft Excel, and with standard office software applications.

• Must be comfortable with using multiple software applications.

• Working knowledge of POS and credit card handling.

• Proficiency in assembling and organizing data for use in records and reports.

• Ability to interact effectively with diverse groups of people.

• Ability to provide excellent customer service to both internal and external customers with a positive attitude.

• Ability to multitask in a fast-paced environment.

• Ability to work in an outside environment on occasion.

• Ability to lift 50 pounds on occasion.

• Some outdoor work will be required, and experience operating a golf cart will be beneficial.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree preferred or equivalent work experience.

• Two or more years work experience in cash handling, banking, and/or higher education.

• Two or more years of experience in customer services, such as retail, hospitality, or food service.

PREFERRED QUALIFICATIONS:

• Experience in Auxiliaries at a higher education institution.

REQUIRED LICENSES, CERTIFICATIONS, AND/OR OTHER SPECIFIC REQUIREMENTS OF LAW:

• Must possess a valid driver’s license.

• This position requires a criminal background check, which may include a Level II screening as required by Florida Statute §435.04.

• This position is subject to federal and state privacy regulations.

NORMAL WORK SCHEDULE: This position is salary exempt. The normal work schedule is Monday – Friday, 8:00 a.m.-5:00 p.m., however, occasional overtime (weekends and evenings) may be required. Travel between campus locations may be required.

TARGET HIRING SALARY: $45,190 - $51,000, commensurate with experience.

APPLICATION DEADLINE DATE: The position is open until filled, however review of applications will commence immediately.

APPLICATION PROCESS: In addition to completing the online application, all Applicants are required to upload the following as an attachment to the application (preferably in PDF format):

• Cover Letter

• Resume

• List of at least three (3) professional references (names and contact information)

Diversity Statement:

Florida Polytechnic University is an equal opportunity/equal access institution. It is the policy of the Board of Trustees to provide equal opportunity for employment and educational opportunities to all (including applicants for employment, employees, applicants for admission, students, and others affiliated with the University) without regard to race, color, national origin, ethnicity, sex, religion, age, disability, sexual orientation, marital status, veteran status or genetic information.

Special Instructions Regarding Attachments:

 

Required attachments are listed on each posting.   Please be sure to attach all required documents in the Resume/CV field before continuing through the application. Once your application has been submitted, no changes may be made and additional attachments will not be considered. 

 

An unofficial copy of the degree/transcript is acceptable during the application process. For positions requiring a degree, the official transcripts are required upon hire. 

 

Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline.

 

All document(s) must be received on or before the closing date of the job announcements.

  

This position requires a background check, which may include a level II screening as required by the Florida Statute §435.04.