Technical Support Specialist

Job description



Technical Support Specialist

Dominican is located in Marin County, whose affluent and progressive reputation is juxtaposed with a reality of extreme economic and racial disparity. While the campus is situated in a privileged neighborhood, our institution has deep ties in surrounding neighborhoods where resources and representation for minoritized people are exceedingly disproportionate. Dominican is committed to improving our internal policies and practices related to equity and inclusion; it is also demonstrably engaged in collaborating with local, long-term community partners to improve equity and inclusion in Marin.

Our student body is remarkably diverse and we strive to see that diversity reflected in our faculty and staff. We seek candidates from all backgrounds who, through their research, teaching, work ethic, and service, will meaningfully contribute to a diverse, equitable, and inclusive campus and county.

Resume/CV and cover letter are required and must be attached in attachment section of the application process (Step 2). Refer to the posting instructions for any additional materials that may be required.

Refer to the Dominican Employment Page here for adjunct opportunities and application instructions.

Title: Technical Support Specialist

Department: Information and Technology Services

Division: Finance and Administration

Reports to: Senior Manager of Support and Operations

Supervises: N/A

Status: Non Exempt, Full-time

Position Summary

The Technical Support Specialist's primary responsibility will be providing excellent customer support for all of Dominican's constituents and resolving technical problems as they arise on campus. The Technical Support Specialist reports to the Senior Manager of Support and Operations. The technician provides the first level of support with basic software and hardware problems. The specialist will manage all university hardware inventory on campus. The specialist will oversee and manage the entire deployment process from image creation to deployment of computers to end-users. The specialist will train users on the AV equipment and maintain all AV equipment on campus. The specialist will troubleshoot equipment as issues arise, as well as coordinate maintenance and repair of equipment with vendors. This is an in-office position.

Responsibilities

  • Take ownership of all assigned tickets from the initial inquiry through complete satisfactory resolution and follow-up.
  • Document common processes and systems for internal and external use at the University.
  • Serve as an educational resource for technical matters for students, staff and faculty.
  • Setup and deploy computers and install and maintain software for staff, faculty, classrooms and labs.
  • Troubleshoot network connectivity issues around campus for staff, faculty and students.
  • Troubleshoot access to academic systems for staff, students and faculty.
  • Provide support via phone, email and in person for staff, faculty and students.
  • Create, maintain and deploy system images for Mac Operating Systems Supports and maintains user account information including rights, security and systems groups in a variety of academic systems.
  • Responsible for maintaining student labs.
  • Assist faculty and students with our Learning Management System, currently Moodle


Required Qualifications
  • High School Diploma
  • 3 - 5 years experience providing customer support for a diverse group of constituents
  • 3 - 5 years experience troubleshooting hardware, software and networking issues
  • Understands basic networking protocols including TCP/IP, DHCP and DNS
  • Familiarity with the concept and execution of imaging computers
  • Proficient with Macintosh JAMF MDM system and service
  • Strong employee customer service orientation
  • Strong computer skills with MS Office Suite
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills and abilities
  • Proficient and familiar with learning management systems
  • Proficient and familiar with web browsers and how to interact with them, including Internet Explorer, Mozilla Firefox, Google Chrome, Safari and Opera
  • Proficient with web email and a variety of mail clients including Outlook, Thunderbird, Mail
  • Proficient and comfortable working in Windows and Macintosh operating systems


Preferred Qualifications
  • Comfortable working in a fast paced environment
  • An interest in technology and a desire to continue learning more about technology
  • Experience working in an institution of higher education is beneficial, but not essential


Additional Position Information
  • Open Until Filled
  • Must be willing to consent to a background check


Dominican University of California is an independent, international, learner-centered university, offering both undergraduate and graduate programs. Dominican has a 1:10 teacher-to-student ratio, an average class size of 16, with a small-town feeling in a park- like campus. We blend interdisciplinary core courses, real-world studies, and small classes with close and supportive academic advising and mentoring.

Application Procedures


Dominican University of California is an Equal Opportunity Employer committed to excellence through diversity, and takes pride in its multicultural environment. We are committed in thought, word, and deed to recruiting and retaining a workforce that values the diversity of its student body. The University actively promotes an institutional culture that practices equity and inclusion. We strongly encourage applications from members of all under-represented groups in higher education.



Application Procedures
  • Link to apply: https://dominican.wd1.myworkdayjobs.com/careers
  • A cover letter is required.
  • Compile resume/CV and cover letter in one pdf document and upload in the Resume/CV section.
  • For further questions on the application process, please contact [email protected]

    Dominican University of California is an Equal Opportunity Employer committed to excellence through diversity, and takes pride in its multicultural environment. We are committed in thought, word, and deed to recruiting and retaining a workforce that values the diversity of its student body. The University actively promotes an institutional culture that practices equity and inclusion. We strongly encourage applications from members of all under-represented groups in higher education.





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    Job No:
    Posted: 3/1/2021
    Application Due: 4/17/2021
    Work Type: Full Time
    Salary: