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Asst Director of Student Accounts/Assistant Bursar

Employer
Baltimore City Community College
Location
Baltimore, MD

Job Details

Baltimore City Community CollegeAbout Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore; the institution also has several satellite locations throughout the city. With its broad range of degree and certificate programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves nearly 14,000* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that nearly 90** nations are represented within the student body.

* Based on annual unduplicated credit and non-credit headcount for FY 2018.
**Based on fall 2018 credit enrollment.
Requisition Number: 2021-024
Posting Start Date: 2/26/2021
City: Baltimore
State: MD
Minimum Education: Bachelors
Additional Documentation: YES
Compensation: Commensurate with Experience
Asst Director of Student Accounts/Assistant BursarDescription/Job Summary

Reporting to the Director of Student Accounts/College Bursar, the Assistant Director of Student Accounts is responsible for in assisting and managing all aspects of Student Accounts including: determining student payment plan details; providing guidance regarding student invoices, enforces student payment policies, cashiering, and assists with managing the collections process as required. The assistant director will play a critical role in strengthening and making effective decisions and produce results through strategic planning and development, implementation and evaluation of programs and policies.

The Assistant Director assists in the management of functions including student billing, tuition and fee assessment, the timely requesting of student refunds, the processing of federal forms - such as 1098T and 1099C, actively participating in the recruitment and advancement of staff, and in the absence of the Director acting as a delegate to provide College administrators input for critical decisions as they relate to the Office Student Accounts.

Setting goals and priorities that maximize the use of resources available to consistently deliver results: compares work performance and outcomes against standards to achieve quality results; holds self and others accountable for achieving results and achieving a standard of excellence. This position works closely with the Director of Student Accounts/College Bursar and serves as a representative on committees and at College functions.

Responsibilities/Duties
  • In the absence of the Director, oversees the day-to-day operations of the department including training, evaluating, and supervising full and part-time staff.
  • Assists the Director in supporting strategic planning activities for the department, providing leadership and management to the staff; assisting in the development and implementation of policies and procedures while maintaining regulatory compliance; develops and implements programs and initiatives for OSA; modify and initiate operational procedures to improve efficiency, meet department functional objectives; identifies opportunities for staff development and improvement.
  • In collaboration with the Director participates in the planning, development and implementation of intra/interdepartmental initiatives, maintains liaison activities and directs the coordination with other divisions, departments, or agencies to advance cooperative projects and/or programs designed to contribute to division goals and objectives, ensuring that procedural activities are smoothly integrated and designed to improve or expand educational programs and activities; supporting pilot projects research designed to measure the success of such initiatives.
  • Manages student communication via written correspondence for College distribution, in accordance with established procedures of departmental announcements to ensure proper deadlines and important information is sent to students and BCCC community in a timely fashion.
  • Evaluates, and updates all information communicated on the Baltimore City Community College web page for accuracy, ease of search topics, user friendly reading and understanding; ensuring compliance and consistency with all Federal, State, and College regulations related to student account issues; consults with department staff to provide procedural and interpretation support.
  • Triages questions for Financial Aid, Registrar, Student Services/Affairs, etc.; delivering direct support to students and parents regarding financial planning, aid eligibility, educating students about their financial obligations to the College as well as the appropriate financial resources available to them; exercises sound judgment and sensitivity when interacting with students, parents, faculty, staff and other internal and external stakeholders; understands policies and procedures particularly ensuring satisfactory resolution of problems escalated to the administrative level.
  • Establishes and prepares agreements, and monitors the internal payment plans for non-enrolled students.
  • Research student accounts with outstanding account balances, document collection attempts, and process holds accordingly.
  • Manage third-party billings for payment by government entities, employers and other outside companies.
  • Manage collection efforts of past due accounts including preparation and submission of files to the Central Collection Unit (CCU).
  • Manage the completion of the annual 1098T preparation, distribution, and communication.
  • Prepare and evaluate student account refunds in accordance with Title IV regulations and College policy.
  • Complete daily posting of accounts receivable batches in the absence of Student Account Representative.
  • Assists the Director in fiscal year end activities and beginning balance processes.
  • Serves on various standing committees as needed and acts as proxy for the Director as needed; supports the Director of Student Accounts in handling all administrative and accounting duties within the Office of Student Accounts; monitors monthly reporting and compliance with Federal, State and College regulations.
  • Performs other duties as assigned.
Required Qualifications

***Please upload seven professional references as an additional document***

QUALIFICATIONS:

  • Bachelor’s Degree in Accounting, Business, Finance, Management, or comparable required; Master’s Degree preferred.
  • Minimum of five (5) years full-time, supervisory, professional experience in higher education.
  • Experience with operations management is a must for this role.
  • Demonstrated experience with personnel management (including training, supervision, and professional development of staff).
  • Demonstrated knowledge of collection laws.
  • Demonstrated ability to coordinate strategic initiatives with other departments and to assess institutional effectiveness.
  • Knowledge of Banner ERP preferred; other related student accounting systems required.
  • Demonstrated knowledge in the following areas: cost projection, forecasting, and annual revenue and expenditure estimates.
  • Monitoring spending concerning our budget and financial/strategic goals
  • Advising on financial projects, policies, tuition changes, and structure, as well as new investments
  • Outstanding interpersonal and management skills.
  • Demonstrated ability to cultivate positive relationships with students and authorized payers. organizations.
  • Excellent verbal and written communication skills; Excel, Word and PowerPoint skills.
  • Ability to handle extremely sensitive and confidential matters discreetly.
  • Ability to work independently in meeting critical deadlines within the department.
  • Demonstrated experience with working with diverse student populations is required.

Note: Due to the COVID-19 pandemic, all in-person events are currently on hiatus. However, the selected candidate will need to reside in the Greater Baltimore area for return to campus

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at HRComplianceCoordina@bccc.edu.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.


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Organization

Working at Baltimore City Community College

Baltimore City Community College (BCCC) is a crossroads of diverse peoples, of learning and work, and the multiplicity of stakeholders we serve: individuals, businesses, government and educational institutions of the community at large.
Our employees enjoy a collegial environment that is both challenging and welcoming. We stay innovative as we strive to be the leader in providing quality education that responds to and meets the needs of a diverse population of learners. Students come here to change their lives through education.

At Baltimore City Community College (BCCC) we meet students where they are through personal attention with the support of dedicated faculty. Each year we educate more than 15,000 students from Baltimore City, the State of Maryland, and the world.

BCCC is a State-sponsored, comprehensive, degree-granting community college with five learning sites in Baltimore City. We offer 29 associate degree programs and 16 certifications in high-demand fields, affordable tuition and flexible classes scheduled to meet students’ needs.

Baltimore City Community College provides quality, affordable, and accessible education meeting the professional and personal goals of a diverse population, changing lives, and building communities.

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