PATIENT SERVICE ASSOCIATE
- Employer
- Duke University
- Location
- DUKE NEUROLOGY SOUTH DURHAM
View more
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
PRMO:, established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke PrimaryCare. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.
PATIENT SERVICE ASSOCIATE
Full Time Admin Support
Duke Neurology South Durham 234 Crooked Creek Parkway, Sui te420, Durham, NC
Apply:
We are seeking a Patient S ervice Associate for Duke Neurologyof South Durham. This role i ncludes participation in a variety of dutiesassociated with daily clinic preparation process, patient identification,patient check in/out, cash management and patient appointment scheduling.
WE INVITE YOU TO APPLY IF:
- You seek to deliver outstandin g customer service with each and every customer encounter.
- You have excellent communication, computer and multi-tasking skills.
- You thrive in fast-paced healthcare environment and enjoy working as part of a team.
JOB DUTIES< /p>
- Follow guidelines to schedule new & established pati ent appointments with appropriate provider. Obtain, verify and updat epatient demographic and insurance data.
- Rescheduling patients due to provider schedule changes
- Other duties as a ssigned (mail, faxes, scanning, all Maestro Care In-Basket requests includes (appointments, staff messages), maintenanceof the lobby, r estocking supplies.
- Check-in patient upon arrival in the pr actice according to established procedures; including, patient ident ification and verification in electronic health record and entering and editinginformation as needed.
- Present and educate pa tients on required forms and obtain signature as required by policy and procedure, collect and post co-payments and balances on accounts due.
- Schedule tests and procedures and complete and distri bute ancillary service requisitions.
REQUIRED Q UALIFICATIONS
- Requires knowledge of basic gramm ar and mathematical principles normally acquired through high school education
- Minimum of one year of workexperience in direc tly communicating and providing service to patients or public is req uired.
- Experience in effectively coordinating multiple task s or activities is required.
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to communicate professionally , in both verbal and written communication
- Basic PC and dat a entry skills
- Knowledge of medical terminology
- A bility to organize and prioritize work and work effectively under st ressful situations
- Must be able to apply specific depar tmental policies rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms< /li>
- Must be able to sit for extended periods of time
Certain jobs in the Pri vate Diagnostic Clinic mayinclude essential job functions that require s pecific physical and/or mentalabilities. Additional information and prov ision for requests for reasonableaccommodation will be provided by each hiring department.
The Private Diagnostic Clinic is an Affirmative Action/EqualOpportunity Employer committed to providing employment oppo rtunity withoutregard to an individual's age, color, disability, gender, gender expression,gender identity, genetic information, national origin , race, religion, sex,sexual orientation, or veteran status.
The PDC aspires to create a community built oncollaboration, innovation, cre ativity, and belonging. Our collective successdepends on the robust exch ange of ideas-an exchange that is best when the richdiversity of our per spectives, backgrounds, and experiences flourishes. Toachieve this excha nge, it is essential that all members of the community feelsecure and we lcome, that the contributions of all individuals are respected,and that all voices are heard. All members of our community have aresponsibility to uphold these values
The intent of this job description is to pr ovide arepresentative and level of the types of duties and responsibilit ies that willbe required of positions given this title and shall not be construed as adeclaration of the total of the specific duties and respon sibilities of anyparticular position. Employees may be directed to perfo rm job-related tasksother than those specifically presented in this desc ription
Minimum Qualifications
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Experience
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Organization
Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.
As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.
Duke maintains a historic affiliation with the United Methodist Church.
Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.
Mission Statement
"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'
“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.
“By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”
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