Special Events & Protocol Manager

Job ID: 222932
Location: Statesboro, Georgia
Full/Part Time: Full-Time
Regular/Temporary: Regular

About Us
Join Our Team at Georgia Southern!

Georgia Southern is a dynamic university with three vibrant campuses in Hinesville, Savannah and Statesboro serving the communities in Southeast Georgia. As a Carnegie Doctoral/R2 institution, our world-class scholars instruct about 26,000 students in associate's, bachelors, masters and doctoral level degree programs. Whether you are seeking the charm of a small town, the traditions of a historical/urban destination near the beach or supporting our military service members and their families, Georgia Southern offers its faculty and staff the best of all worlds!

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. We are steeped in tradition and devoted to academic distinction in teaching, scholarship and service. In 2018 Forbes Magazine listed Georgia Southern, along with 10 other Georgia companies or institutions, as one of America's Best Midsize Employers. Georgia Southern University is passionate about serving our region while preparing our students to be lifelong scholars, leaders, and responsible stewards of their communities and the world.

Department Information
0240101 - Continuing Ed-Admin

Job Summary
The Special Events and Protocol Manager provides leadership and direction in the execution of high-quality events and ceremonies that advance Georgia Southern University's mission and vision, as well as priorities and goals related to the strategic plan. The Manager works with the President's Office, Provost, Deans, and other members of the campus community to collaboratively plan large scale events and major university functions, including but not limited to, Presidential Investiture, Convocation, State of the University Address, Commencement, groundbreaking and ribbon-cutting ceremonies, special outreach initiatives, and other events that require high-level planning due to the nature of the guest list, and/or require special consideration due to safety or security concerns. The Manager establishes and maintains consistently high standards, ensuring adherence to branding and appropriate presentation so that all university events present an indelible, favorable image of the university.

Responsibilities

• Perform related duties as assigned to support the mission of the University
• Maintain a site-wide calendar for upcoming events
• Attend events as required and provide on-site leadership and support
• Maintain up-to-date knowledge of best practices for event planning/management
• Perform additional duties as assigned to support the mission of the University and the Division
• Provide leadership, professional expertise, and direction in the planning and execution of high-quality events on campus, including University-wide special events involving USG representatives, University President, Vice Presidents, Deans, and high-profile guests
• Coordinate with colleagues across all campuses (organizing and managing planning committees as needed) to plan and implement complex large-scale events and major university functions, including their conception, design, development, coordination, implementation, and post-event evaluation
• Manage event budgets and direct multiple service contractors and subcontractors
• Develop and maintain highly professional standards and procedures for production of events in keeping with the image and reputation of the University; serve as the central campus resource for matters of university event protocol and etiquette
• Work collaboratively with Communications and Marketing, as well as other university departments, to develop and implement promotional campaigns
• Ensure appropriate recruitment, training, and supervision of office, student, and event staff
• Work collaboratively with the Event Management Team within Continuing Education to ensure continuous and on-going communication regarding event planning/scheduling for internal and external entities, as well as promoting consistently high standards of quality for all stakeholders
• Use software to appropriately reserve meeting spaces, including classrooms, conference rooms, meeting rooms, and ballrooms, as well as athletic, recreational, and other outdoor spaces

Required Qualifications
Educational Requirements

• Bachelor's degree in Communications, Public Relations, Hospitality, Marketing, Higher Education or related field

Required Experience

• Two (2) or more years of demonstrated, successful experience in hospitality or nonprofit event management, event planning, and administrative operation management, requiring a thorough understanding of functional business, government, and international protocol, as well as expertise in applying protocol formulas in complex situations
• Two (2) or more years of supervisory experience

Preferred Qualifications
Additional Preferred Qualifications

• Protocol Officer Certification from the Protocol School of Washington or similar certifying organization

Preferred Educational Qualifications

• Master's degree in Communications, Public Relations, Hospitality, Marketing, Higher Education or related field

Preferred Experience

• Five (5) or more years of experience in fields related to hospitality or nonprofit event management, event planning, and administrative operation management, requiring a thorough understanding of functional business, government, and international protocol, as well as expertise in applying protocol formulas in complex situations
• Five (5) or more years of supervisory experience

Proposed Salary
$62,100 - $71,400

Required Documents to Attach

• Please provide three (3) professional references in the Required Documents to Attach section on your application.

Knowledge, Skills, & Abilities
ABILITIES

• Consistently exhibit engaging customer service
• Navigate web access and email with or without reasonable accommodation
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Ability to manage events and staff across three campuses: Statesboro, Armstrong, and Hinesville
• Willingness and ability to work outside of normal working hours, including nights and weekends
• Proven ability to listen carefully; to understand, respond, and problem-solve effectively; and to address with discretion the concerns and interests of campus constituents, guests, vendors, and others as needed
• Able to work independently and as a member of a team, establish priorities, and work collaboratively as a member of a diverse community

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
• Substantial and progressive responsibility in and knowledge of planning, production, and management of events of all sizes (small to large) and visibility (less formal to high profile) for diverse and distinguished guests, with the ability to formulate creative ideas and to analyze, evaluate, and negotiate details reflective of a successful event
• Fiscal and budget management knowledge and experience.
• Knowledge of menu planning, event design, decoration, and production
• Aptitude to address complex issues in-the-moment utilizing a clear, thoughtful manner and to come to resolution quickly without jeopardizing the event or relationships with people involved

SKILLS

• Demonstrate commitment to inclusiveness by working well with diverse populations
• Use effective communication and human relations skills
• Demonstrate appropriate organizational skills as required for specific position
• Demonstrated project and time management skills, including the ability to manage details of multiple complex projects simultaneously, to set priorities and accurately reflect the relative importance of activities or job duties, meet deadlines, and effectively carry out event goals in a manner that enhances the image of the University
• Leadership skills to provide vision, motivation, and guidance to faculty, staff, and student event planners
• Outstanding interpersonal and communication skills, both written and verbal
• Strong organizational skills and attention to detail
• Computer skills with ability to use event management software as well as spreadsheets, desktop production, and database systems
• Experience with risk management, insurance, and contracts

Apply Before Date
January 27, 2021

Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu.

For technical support, please call the Shared Services Center at (877) 251-2644 or oneusgsupport@usg.edu.

Conditions of Employment

• Georgia Southern University is a Tobacco and Smoke-Free Community.
• Successful completion of background investigation and legal authorization to work in the US prior to employment.
• Must be able to perform duties and responsibilities with or without reasonable accommodation.
• Must have a valid Georgia Driver's License.

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity
Georgia Southern University provides equal opportunities to all employees and applicant for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

Other Information

• Must be able to perform duties and responsibilities with or without reasonable accommodation.
• Work generally performed in office environment
• Work week may occasionally extend beyond 40 hours to evenings and weekends
• Work is fast-paced, ever-changing, and results-oriented
• Travel required

Background Check
Standard and Education

Other Information
Believing that diversity, equity, and inclusion contribute to excellence in the workplace and to the quality of the University's academic environment, Georgia Southern University is committed to recruiting and retaining diverse faculty and staff to support, promote, and serve a diverse student body and promote Inclusive Excellence. Candidates from historically underrepresented groups, whose work furthers the institution's Inclusive Excellence goals, and who bring to campus varied life experiences, perspectives and backgrounds are especially encouraged to apply.


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=39000&JobOpeningId=222932&PostingSeq=1





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