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IT Support Professional II (Albuquerque, NM)

Employer
Georgia Institute of Technology
Location
Atlanta, Georgia

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Job Title: IT Support Professional II (Albuquerque, NM)
Location: Atlanta, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 224370
Job Summary

Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses a wide variety of applications often involving highly complex issues, working under general supervision while providing work guidance to lower levels. This position will interact on a consistent basis with: users within assigned unit which can include management, faculty and staff personnel. This position typically will advise and counsel: users and other support personnel. This position will supervise: NA.

Responsibilities

Job Duty 1 -
Install, maintain and upgrade workstation and peripheral hardware and software.

Job Duty 2 -
Analyze and resolve complex workstation, application and server related problems.

Job Duty 3 -
Update desktop software/applications; maintain documentation on installed applications.

Job Duty 4 -
Provide users with assistance in working in specific applications.

Job Duty 5 -
Participate in development of standard operating procedures.

Job Duty 6 -
Perform other duties as assigned

Required Qualifications

Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience

Required Experience
Two to four years of job related experience

Preferred Qualifications

Preferred Experience

  • Experience working with Digital Forensics
  • Experience with Obsolete Media
Knowledge, Skills, & Abilities

SKILLS
This job requires advanced knowledge of and skill in the installation and maintenance of information technology hardware and software, requiring a full understanding of industry practices and campus policies and procedures. Included are skills in problem solving, decision making, customer service, system documentation and communications.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does require Secret Security Clearance. with the ability to obtain a Top Secret Clearance

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