Assistant Director, Student Financial Services
POSITION CODE: 4528
DEPARTMENT: Student Financial Services
LOCATION: Redlands, CA
APPOINTMENT: Administrative, full-time, 12 months
STARTING SALARY: Commensurate with experience
INTRODUCTORY PERIOD: 12 months
POSITION AVAILABLE: Immediately
POSTING DATE: 2/24/2021
APPLICATION DEADLINE: Open until filled
DESCRIPTION: Responsible for processing and compliance as it relates to R2T4s, SAP, verification and awarding of TIV, state, and institutional funding. Serves as a key member of the Student Financial Services leadership team. Provides counseling and guidance to students, parents, faculty and the public regarding student financial aid eligibility and payment options. Duties and responsibilities include, but are not limited to:
- Provides support and leadership for the Student Financial Services Office, with emphasis on compliance with federal financial aid regulations and customer service.
- Packages all returning College of Arts and Sciences undergraduate and graduate students and Graduate School of Theology students.
- Assists families and students by providing comprehensive financial aid and payment options counseling, including terms and conditions of various loan programs and debt management; responds to difficult financial aid inquiries; conducts financial aid presentations to students and families.
- Calculates and ensures timely processing for all Return of Title IV (R2T4) funds; works with external auditors as requested.
- Processes appeals using professional judgment.
- Performs Satisfactory Academic Progress (SAP) process in compliance for all students.
- Oversees the verification of financial aid files, ensuring compliance with policies and regulations.
- Oversees the certification of Direct Parent PLUS Loans and alternative loans.
- Maintains relationships with lenders, and supervises the ELM certification process.
- Supervises the Processing Specialist and Student Financial Services Coordinator for College of Arts and Sciences.
- Supervises student workers, and manages budget for student worker hours.
- Maintains and updates the Student Financial Services pages on the University website.
- Makes processing decisions that support the policies and goals of the University.
- Performs other duties and special projects as assigned or directed.
MINIMUM QUALIFICATIONS: A Bachelor's Degree is required. A minimum of one (1) year experience in student aid, higher education administration or in a related field that requires the interpretation and application of public regulations and policies is required; or an equivalent combination of experience and education. Financial aid experience in a higher education environment, with knowledge of rules and regulations as they pertain to Federal Title IV funding strongly preferred. Successful candidates will have similar experience demonstrating a high level of independent thinking and judgment. Candidates will have a strong regulatory background with the ability to understand and interpret federal/state/institutional regulations and laws. Must have excellent organization and analytical skills and be detail oriented; strong technical ability to understand different types of software; ability to enforce policy. Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. In compliance with the Americans with Disabilities Act, if selected for the interview process and accommodations are needed, please call 909-748-8040.
SUBMISSION OF A RESUME OR APPLICATION INDICATES AGREEMENT THAT THE UNIVERSITY MAY VERIFY ANY AND ALL INFORMATION CONTAINED THEREIN.
MEMBERS OF UNDERREPRESENTED GROUPS ARE ENCOURAGED TO APPLY.
AN EQUAL OPPORTUNITY EMPLOYER