CRM/ERP Functional Analyst 1 (22533)

Job description

Job DetailsLevel EntryJob Location Main Campus - Edmond, OKRemote Type N/APosition Type StaffEducation Level UndisclosedSalary Range $50,000.00 - $60,000.00 Salary/yearTravel Percentage UndisclosedJob Shift UndisclosedJob Category Information TechnologyDescription Position Overview:

Under the direction of the Manager of Enterprise Services in the Office of Information Technology, the Functional Analyst 1 provides cross-functional, business process support for the enterprise resource planning (ERP), client relationship management (CRM) and related enterprise applications. Helps to ensure the area’s technological level remains up to date and provides 24x7 availability support for assigned applications. Helps with solutions to problems that may arise in an expeditious, efficient, and timely manner. Responsible for performing job duties in accordance with the mission, vision and values of the University of Central Oklahoma.

Department Specific Essential Job Functions:

Responsible for cross-functional system administration and support for assigned applications. Communicates and fosters professional relationships with clients (faculty, staff, students, external), committees and departments. Engage in end to end functional analysis, testing and delivery of state of art system functionality, system modifications, handling of existing day-to-day operations of assigned applications including but not limited to problem analysis and issue resolutions. Coordinates with other OIT departments for integration and connectivity. Works with system administrators, database administrators, application administrators, software developers, and web administrators in installation/upgrades and maintaining services, as appropriate. Participates in IT project committees and appropriate application user groups.

    Coordinate business functions, process flows, and system changes and improvements to assigned applications. Responsible for executing the ERP design, testing and implementation plans as directed by the ERP/CRM Team Leads. Partners with business process owners to develop documentation, training and overall understanding of process flow both inside and outside of ERP, CRM and related systems using various tools. Helps to identify system solutions and/or incorporate process to meet unique customer requirements. Collaborate and partner with internal stakeholders to ensure the design and functionality of the ERP is driving value and efficiency for the organization. Take a hands-on approach to troubleshooting complex process, functional, and application issues and manage these through to resolution.Creates and maintains system documentation including diagrams, operational and support procedures. Publishes client-facing support documents to improve user experience. Collaborates with Technology Resource Center trainers and support staff to create online training modules and deliver scheduled and just-in -time application training opportunities.Maintain access, security, scalability and usability of assigned application(s).Researches and communicates new features of assigned application(s) and unused tool functionality to drive the platform expansion and adoption, which includes developing road maps, guides, standards and procedures. Interacts with end users, service desk, team members and stakeholders in gathering information to define and document required changes to the environment. Assists IT management in preparing business and use cases. Performs other duties as assigned.

Must possess strong customer service and interpersonal skills. Strong analytical, organization and collaboration skills. Ability to work well under pressure, handling multiple tasks and balancing multiple objectives, while consistently ensuring that priority objectives are met. Ability to communicate technical terms to non-technical users. Excellent verbal and written communication skills with the ability to understand procedures, policies and proposals. Adheres to and complies with UCO’s shared values and the Office of Information Technology’s Code of Ethics. This position is on-call 24x7x365 and requires the successful candidate to have high-speed internet access to their residence, and maintain a smart phone on which to receive telephone calls, email, SMS messages from servers and authorized OIT personnel.

Qualifications Qualifications Required:

Requires a Bachelor’s degree in job related field plus 2-3 years functional application experience or years of comparable work experience.

Qualifications Preferred:

Experience in ERP/CRM functional and/or technical application support.
  • Experience in a large Higher Education environment specifically using Ellucian Banner and/or Ellucian CRM Recruit preferred.
  • Working knowledge of Oracle databases Professional certifications such as ITIL v3 Foundations or Oracle.
  • A Bachelor or Masters of Science degree in a technical field, such as Engineering, Computer Science, or Information Technology.
  • Will this employee supervise others?


    Physical Demands:

    Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.




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    Job No:
    Posted: 2/26/2021
    Application Due: 4/27/2021
    Work Type: Full Time