Business Process Analyst I

Job description

Business Process Analyst I

Primary Purpose:
Under the direction of the Business Process Analyst II, the Business Process Analyst I identifies process improvement opportunities for the three-city Office of the Registrar by analyzing current processes and business requirements, documenting business processes, measuring process performance, and recommending and communicating process solutions for an improved future-state. This position supports the Office in leveraging technical systems such as DegreeWorks, Argos, Ellucian Banner student module, and other systems used by the Office, innovating and implementing projects that improve organizational performance in accordance with best practices.

Essential Functions:
1. Supports analyses of team requirements, procedures, and problems to automate or improve current business processes.

2. Determines/documents project requirements; understands functions and features of software interfaces used by Office of the Registrar from both the technical and client perspective.

3. Improves processes by researching and identifying best practices, enabling innovation, fostering collaboration, and effectively leading change through data-driven process improvement methodologies.

4. Documents daily/operational business processes (process mapping and modeling) for current- “as-is” and future-“to-be” states. Coordinates requirements gathering and development of functional design documents based on those requirements using standardized procedures.

5. Provides continuous review of functionality in Registrar technical systems to improve the business processes and workflows in the Office; creates and modifies reports, analytics and key performance indicators based on requirements and goals of the Office/University.

6. Ensures data integrity through detail-oriented entry of program, catalog, and regulation updates. Validates and tests degree audits.

7. Updates repository documentation of all technical systems procedures and processes.

8. Responsible for conducting training of end-users in various office systems.

9. Serves as liaison between business users, key university stakeholders, Pacific Technology, and the Office of the Registrar, providing clear communication concerning technical systems in the Office. Develops roadmaps for specific project implementation, and directs communications to the university community.

10. Perform all other duties as assigned.

Minimum Qualifications:
• Post high school training, certification(s), or education related to business processes, computer science/information systems, or related fields.
• Three (3) years’ experience in a Registrar’s or similar office either in systems analysis or implementation.

Preferred Qualifications:
• Proficiency in PL/SQL.
• Experience with DegreeWorks, Ellucian Banner Student module, Argos, and/or other systems commonly used in a Registrar’s office.

Skills/Knowledge and Expertise:
• Demonstrated knowledge in business process analysis, designing specifications, workflow tools, and relational databases.
• Ability to work productively in highly collaborative environments that maximize autonomy and decision-making.
• Ability to carry out project support/administrative functions; establish responsible deadlines and personal work plans and manage time effectively.
• Ability to communicate for understanding or instruction.
• Ability to interact positively and effectively with on-and off-campus partners, provide support, and adapt to changing priorities.
• Strong work ethic and team player.
• Proven ability to work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion.

Physical Requirements:
The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work requires extended periods of sitting and computer work with repetitive use of hands and wrist. Requires ability to frequently review computer screens and paper reports visually. Occasional standing, walking across campus, climbing stairs, bending, stooping and reaching. Constant verbal and written communication. May be required to lift up to 25 lbs.

Work Environment/Work Week/Travel:
Work is primarily performed in a standard office environment with use of computer and phone. Work performed during standard business hours, may require additional time based on business needs or deadlines. Light travel expected.

Hiring Range: Commensurate with experience, exempt

Background Check Statement:
All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

To apply, visit

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

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Job No:
Posted: 2/24/2021
Application Due: 2/24/2033
Work Type: Full Time