The mission of the University of Denver Health and Counseling Center (HCC) is to provide exceptional, inclusive, integrated health care. We promote student success and wellness through education, advocacy and outreach to the University of Denver community. The HCC is an on-campus health facility open 8am-5pm M-F with evening hours until 7pm one to two evenings a week during the academic year, and provides a wide range of on-site medical and mental health services. We are especially interested in considering applications from members of underrepresented groups, first generation college graduates or who work on topics related to these issues.

Position Summary
Provides a high standard of service excellence to both internal and external customers; interacts with patients to resolve patient issues and questions; demonstrates a commitment to the financial success of the HCC; demonstrates a commitment to the HCC as a whole by adherence to policies and procedures. Demonstrates competence and initiative by performing a variety of functions, including the following: registering patients and scheduling patient visits efficiently and accurately; facilitating reception area activities; performing necessary computer tasks; scanning medical records accurately and in a timely manner; recording charges and fees accurately on patients accounts; collecting charges, as appropriate, and accurately recording the collection thereof, maintaining HCC provider (medical and mental health providers) schedules, a variety of billing responsibilities (correct coding, payment and 3rd party billing revenue capture, accounts receivable), insurance advocate for the students, member of committees within the HCC, Student Affairs and Inclusive Excellence; facilitates appropriate resolution of student issues and/or complaints; performs routine clerical duties as assigned. Coordinates and supports educational outreach programs and serves as liaison with various private, public, and university agencies.

Knowledge, Skills, and Abilities

• Experience with computerized data collection, billing and account tracking systems.
• Working knowledge of Microsoft Suite Products.
• Knowledge of basic office equipment (phone, fax, copier, credit card machine, etc.).
• Typing minimum 40 words/minute.
• Computer data entry.
• Working knowledge of medical billing and coding.

Required Qualifications

• Associate's degree or 2-5 years customer service in a healthcare environment.
• 2-5 years customer service related experience.

Preferred Qualifications

• Bachelor's degree.
• Experience in medical coding and terminology.
• Experience in Electronic Medical Record software.
• Exceptional interpersonal skills, exemplary written and oral communication skills, and strong organizational and time management abilities.
• Ability to manage multiple projects at the same time.
• Ability to work effectively with diverse constituents.
• Ability to handle sensitive and confidential information.

Work Schedule
Typically M-F 8am - 5pm with up to two evenings per week until 7pm during the academic year.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on March 9, 2021.

Special Instructions
Candidates must apply online through www.jobs.du.edu">jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number
The salary grade for the position is 8.

Hourly Range
The hourly range for the position is $23.00 - $25.40.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.

Benefits
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.