req4335

Distance Education

Yuma

Yuma, AZ USA

The primary focus of this position is to respond and reach out to prospective students and applicants for Near You Network locations by utilizing phone and internet technology. The Enrollment Counselor is responsible for determining a prospect’s initial eligibility for transfer programs at The University of Arizona and working with prospective students through the enrollment process (applications, transcripts and university onboarding and orientation procedures). The ideal candidate will need resiliency to maintain a high energy level on a high number of inbound/outbound calls daily to and from prospective students, interpersonal skills to connect with prospective students on calls, openness to feedback, ability to listen actively for long periods of time, confidence, adaptability and integrity to handle various phone calls. Located in Yuma, AZ this position is a member of the UAZ Yuma Team and will participate in student recruitment, outreach, and engagement activities. Chosen candidate must have flexibility to work for a shift during the hours of operation, 7 AM- 7 PM.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work‐life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties and Responsibilities:

Enrollment Counseling:

• Counsel prospective students on the requirements and procedures for the admissions process primarily via telephone
• Maintain campus processes and student data in UA’s Customer Relationship Management (CRM) system
• Update student inquiry progression in databases
• Maintain detailed prospect and student records
• Review program application materials for quality and completion and correspond with applicants regarding recommended improvements and resubmission
• Meet regularly with academic advisors to address prospect and applicant progress
• Maintain a pipeline of students, which will include following a prescribed call plan and prioritizing prospective students needs
• Assist applicants through the admission and orientation process through enrollment
• Inform and connect prospective students, applicants, and admits to the appropriate resources, including scheduling appointments with local support, financial aid and military benefit counseling and academic advising
• Develop relationships with a geographically disbursed team and student population in order to best support students and teammates
• Make recommendations to improve customer service, efficiency and effectiveness by identifying lead quality issues/tech issues/business process issues etc.
• Provide regular enrollment management reports to Yuma and Distance Education teams

Recruitment & Retention Activities

• Participate in recruitment activities in Yuma region

• Participate in UAZ Yuma events
• Provide information to clientele for University of Arizona programs, including 2+2 transfer and graduate degree programs, transfer articulation, distance education, joint enrollment with community colleges, and continuing education opportunities
• Participate in bi-weekly team meetings and trainings to further develop skills and program knowledge
• All other duties as assigned

Student Worker Management:

• Coordinates the enrollment management training of student employees
• Monitors and performs quality assurance on student employee enrollment management work

Knowledge, Skills and Abilities:

• Organizational ability to set priorities plan, organize, and coordinate multiple projects and activities with varied deadlines
• Capacity to think strategically with strong problem solving skills
• Strong written and oral communication skills; excellent interpersonal skills with ability to interact with diverse internal and external constituents on all levels
• Ability to work independently and effectively in teams with excellent leadership skills
• Enthusiastic personality with an affinity for teamwork and collaboration
• Self­-motivated, strategic, but flexible and able to work on multiple tasks with changing priorities as needed
• Computer skills and knowledge of Microsoft Office Suite (Excel, PowerPoint etc.) and/or Costumer Relationship Management Systems (CRM)

• Bachelor's degree or equivalent advanced learning attained through experience
• Up to 1 year of relevant work experience

• Master’s degree in Higher Education, Counseling, Educational Leadership, Communications, Social Work, Business Administration or related field.
• Experience recruiting in higher education.
• Call center experience in an in­bound and out­bound environment.
• Enthusiastic personality with an affinity for teamwork and collaboration. Self­motivated, strategic, but flexible and able to work on multiple tasks with changing priorities as needed.
• Flexible availability for a shift during the hours of operation, 7 AM- 7 PM.
• Strong organizational and communication skills (verbal and written)
• Computer skills and knowledge of Microsoft Office Suite (Excel, PowerPoint etc.)

Non-Exempt

Full Time

40

1.0

Fiscal

Student Services

Yes - Full Benefits

$16.88

hourly rate

4

PC1

Recruitment & Admissions

Student Services

Name-based criminal background check (non-security sensitive)

1

Leigha Russell
lsrussell@arizona.edu

2/22/2021

Yes

Resume and Cover Letter

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.