IT Support Computing Analyst II

Location
Tucson, AZ
Posted
Feb 24, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
Posting Number:

req4425

Department:

IT Service Management

Department Website Link:

it.arizona.edu

Location:

Main Campus

Address:

Tucson, AZ USA

Position Highlights:

University Information Technology Services (UITS), within the University of Arizona, is seeking an IT Support Computing Analyst II to join the Product Support Team! In an environment that operates seven days a week, the IT Support Computing Analyst II provides advanced product support for Enterprise applications for the University community regarding the use, maintenance, design, deployment, and administration.

This position will not sponsor applicants for work visas.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state retirement plan; access to UA recreation and cultural activities; and more!

UITS is a $60M organization of approximately 300 employees responsible for providing enterprise network, telecommunications, computing, and data services to the University of Arizona. UITS offers a broad array of services to the university community ranging from deploying and managing the campus’ wired and wireless networks to stewardship of the administrative applications that support the HR, payroll, finance, and student lifecycle management activities of the institution. Also, UITS recently unveiled its next-generation high performance computing environment to support the computationally intensive needs of UA research faculty.

Duties & Responsibilities:

  • Provide technical support to active faculty/staff/designated campus colleagues to address information technology issues with applications, hardware, and the network.
  • Manage/administer organization units (OUs) through Active Directory for supported units.
  • Acts as liaison between users and other technical units.
  • Management/support of the O365 environment for supported units.
  • User management using Grouper.
  • Recommends system modifications to reduce user problems.
  • Coordinates configuration/installation and general troubleshooting of applications and software.
  • Provide user administration & permissions for enterprise systems.
  • Work with and support campus professionals.
  • Additional duties as assigned.

Minimum Qualifications:

  • Bachelor's degree or equivalent advanced learning attained through professional level experience required.
  • Minimum of 3 years of relevant experience is required.
  • Any equivalent combination of experience, training and/or education.

Knowledge, Skills and Abilities

  • Ability to work in a highly collaborative environment ensuring solutions meet the needs of a diverse and broad audience.
  • Strong troubleshooting skills.
  • General knowledge of IT principles, theories and concepts.
  • General knowledge of OU management using Active Directory.
  • Is competent in all job functions and has general understanding of the industry practices, techniques and standards.
  • Ability to multitask and possess strong time management skills.
  • Ability to effectively communicate and share knowledge with contacts at multiple levels.
  • Ability to appropriately implement policies and procedures for support products.
  • Excellent decision-making, critical thinking and problem-solving skills.
  • Detail-oriented

Preferred Qualifications:

•Certified in supporting Active Directory.

•Experience with ticketing systems.

•Experience in support and administration for multiple products.

•Ability to multitask and shift priorities quickly.

•Strong customer service skills.

•Outstanding written and verbal communication skills.

•Ability to prioritize and meet deadlines.

•Proven organizational and time management skills.

•Demonstrated ability in working independently and within a team environment.

FLSA:

Non-Exempt

Full Time/Part Time:

Full Time

Number of Hours Worked per Week:

40

Job FTE:

1.0

Work Calendar:

Fiscal

Job Category:

Information Technology

Benefits Eligible:

Yes - Full Benefits

Rate of Pay:

$19.23 per hour

Compensation Type:

hourly rate

Grade:

6

Career Stream and Level:

PC2

Job Family:

IT Support

Job Function:

Information Technology

Type of criminal background check required::

Fingerprint criminal background check (security sensitive due to title or department)

Number of Vacancies:

1

Target Hire Date:

Expected End Date:

Contact Information for Candidates:

Grishma Chitrakar

HR Generalist

[email protected]

Open Date:

2/19/2021

Open Until Filled:

Yes

Documents Needed to Apply:

Resume, Cover Letter, and One Additional Document

Special Instructions to Applicant:

Please attach a document with a list of at least three professional references (one should be at least prior supervisor)

Diversity Statement:

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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