Assistant Director, Student Life Experience (Student Employment)

Job description

Job Title: Assistant Director, Student Life Experience (Student Employment)
Location: NAU Career Development
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 605243
Workplace Culture

NAU is a community devoted to student success and sustained by an unshakable commitment to our shared mission, vision, and values. We—faculty, staff, and administrators—thrive by combining our efforts and working side by side to further NAU’s culture of excellence.

Core Values One NAU side by side Student Centered | Integrity | Diversity | Service | Discovery | Excellence Northern Arizona University

Special Information
  • Interested candidates are required to submit a cover letter, a professional philosophy statement on diversity in the workplace, and resume addressing the minimum and preferred qualifications, as well as three professional references for full consideration.
  • Evening work (average of 3-4 nights/month) is required during peak times (September-November, February-April) and occasional weekend work (typically 4-5 days/year) is required.

Immigration Suppt/Sponsorship

NAU will not provide any U.S. immigration support or sponsorship for this position.

Job Description

Program Development, Management, and Training (60%)

    Direct and oversee the Student Employment program within NAU Career Development, prioritizing tasks and activities and allocating available resources to best achieve the program’s goals and objectives.Develop and articulate an NAU-wide Student Employment philosophy that meets the needs of NAU’s student population and effectively prepares them for the realities of the 21st century workforce; develop or oversee the development of initiatives grounded in this philosophy. Advise and provide guidelines, tools, and templates to deans, directors, department heads, and supervisors to ensure that student employees NAU-wide have a consistent, compliant employment experience that prepares them for life after graduation; ensure that policies, processes, and procedures align to the strategic goals of the university. Design, develop, implement, and evaluate Student Employment processes, practices, tools, and templates NAU-wide in the following key areas:
    • Recruitment, Selection, and Onboarding
      • Maximize vehicles to connect students with employment opportunities through strategic relationships, Handshake, the Part Time Job Fair(s), and other avenues.
      • Demonstrate a commitment to Diversity and NAU's Affirmative Action Plan; ensure that opportunities are equally accessible to all students.
      • Provide guidelines for successful selection and onboarding of student employees.
      • In partnership with Financial Aid, promote the benefits of hiring Federal Work Study Students, and provide opportunities for FWS-eligible students and departments to connect.
    • Training and Professional Development
        Establish and maintain guidelines to ensure compliance with all federal, state, local, university, and departmental regulations.Provide and/or oversee training that helps students identify the career readiness competencies, functional, and transferable skills gained through Student Employment and articulate these skills on their resume and during the internship or job search process.
      • Provide and/or oversee training for on-campus employers, supervisors, and student employees in, but not limited to, employee developmental goal setting; annual performance appraisals; and development of conflict resolution plans.
      Performance Management
        Provide tools and templates to facilitate developmental conversations between supervisors and student employees.In partnership with Human Resources implement and maintain a performance appraisal framework for student employees.In partnership with Human Resources implement and maintain a conflict resolution framework for student employees and their supervisors.
      Recognition and Awards
        Establish guidelines for recognition of student employees and their supervisors, including the annual Student Employee of the Year (SEOTY) Award, both individual and team, and Supervisor of the Year (SOTY) Award.Provide oversight for award nomination collection, selection of winner(s) by committee, procurement of awards, and celebration ceremony/delivery of awards to winner(s).
      • In partnership with Human Resources and University Administration oversee role category descriptions and salary levels to ensure consistent classification and compensation of student employees.
      • Subject Matter Expert on Federal, State, Local, and NAU/on-campus minimum wage standards as well as forecasting, analysis, and impact of any minimum wage changes to campus employment recruitment & retention
      • Ensure that departments understand requirements for non-salaried compensation (e.g., housing, stipends).
  • Implement goals and objectives for Student Employment and evaluate the effectiveness of specific projects or initiatives based on completion of these goals.
  • Manage specific projects throughout the project lifecycle from conceptualization through development, implementation, and assessment.
  • Plan, implement, partner and/or oversee, Student Employment & Career Development events such as co-curricular, classroom, college, and department trainings as well as in-person, hybrid, and online job fairs.
  • Work with NAU Marketing and Student Affairs Communications to develop marketing campaigns/collateral, promote events, and effectively maintain the NAU Career/Student Employment brand.Research, benchmark, and adapt leading/best practices from other universities and institutions.

Career Advising and Education (20%)

    Advise individual students on resume/cover letter development, interview skills, and job search strategies as they relate to Student Employment.Develop or oversee the development of workshops and other training events of varying sizes on a variety of career readiness topics including networking, resumes/cover letters, interview skills, and job search strategies related to Student Employment.

University Partnerships and Department, Division, and University Service (10%)

    Develop and nurture relationships within the university with departments/stakeholders who can be valuable partners to NAU's Student Employment program and Career Development Department. Serve as Career Development Website manager working with the Career Development Director in oversight and delegation of department website updates and information management
  • Serve on department, division, and/or university-wide committees in support of the mission of each area and Northern Arizona University.

Team Management and Development (10%)

    Manage the department in the absence of the Director.
  • Supervise, either directly or indirectly, all staff within the Student Employment Program, to include classified staff, graduate assistants, graduate interns, and student employees. Set performance goals, provide coaching and feedback, and assess performance through annual appraisals.
  • Assign staff to projects based on their strengths, interests, skill sets, and professional/personal growth needs. Balance workload and assignments and identify professional development opportunities for skill building.
  • Set objectives for projects and assignments, provide coaching, guidance, and feedback through project/assignment lifecycle, and review and approve work products.
  • Recommend and/or initiate actions involving discipline, promotion, transfer and motivation of employees.
  • Provide input into budgeting process and ensure that projects are executed within established budget.Represent Student Employment at NAU, regionally, and beyond at conferences and other professional development events.

Minimum Qualifications
    Bachelors degree.2+ years teaching, counseling, or advising college students or young professionals on career development topics.
  • 2+ years experience supervising undergraduate and/or graduate student employees.

Preferred Qualifications
    Masters degree in related field (Students Affairs, Business, Organizational Leadership, Human Resources, Education, or other related field.2+ years experience in human resources, training and development, or organizational development.2+ years experience working in a university career development office.2+ years experience developing and facilitating professional development programs for student employees.2+ years program development and implementation in a higher education, non-profit, or corporate environment.Experience developing and nurturing stakeholder relationships across a large, diverse organization.
  • Experience assessing programs utilizing both quantitative and qualitative methods.

Knowledge, Skills, & Abilities
    Knowledge of 21st Century workplace and workforce trends.Knowledge of career development and related theories.Skill in professional communication, both written and verbal. Skill in developing, implementing, and evaluating innovative programs and curriculum.Strong team development and relationship building skills. Skill in coordinating activities and establishing priorities in a resource-constrained environment.Ability to creatively implement change and thrive in a dynamic organizational setting.
  • Computer proficiency in Microsoft Office.

Background Information

This position has been identified as a safety/security sensitive position. Therefore, per AZ Revised Statute, Northern Arizona University requires satisfactory results for the following: a criminal background investigation, employment history investigation, degree verification (in some cases) and fingerprinting.

If you are applying for a job that requires a CDL, you will be required to register with the Federal Motor Carrier Safety Administration Drug & Alcohol Clearinghouse and adhere to the clearinghouse requirements.

Additionally, as an employer in the state of Arizona, NAU is required to participate in the federal E-Verify program that assists employers with verifying new employees' right to work in the United States.

Finally, each year Northern Arizona University releases an Annual Security Report. The report is a result of a federal law known as the Clery Act. The report includes Clery reportable crime statistics for the three most recent completed calendar years and discloses procedures, practices and programs NAU uses to keep students and employees safe including how to report crimes or other emergencies occurring on campus. In addition, the Fire Safety Report is combined with the Annual Security Report for the NAU Flagstaff Mountain Campus and NAU-Fort Defiance as these campuses have on-campus student housing. This report discloses fire safety policies and procedures related to on-campus student housing and statistics for fires that occurred in those facilities.

If you would like a free paper copy of the report, please contact the NAUPD Records Department at (928) 523-8884 or by visiting the department at 525 E. Pine Knoll Drive in Flagstaff.


The budgeted salary amount is $55,000 - $62,500.

**The starting salary will be determined by the qualifications of the selected applicant balanced with departmental budget availability, internal salary equity considerations, and available market information.

FLSA Status

This position is exempt from the overtime provisions of the Fair Labor Standards Act (FLSA) and therefore will not earn overtime or compensatory time for additional time worked.


This is a Service Professional (SPF) position. NAU offers an excellent benefit package including generous health, dental and vision insurance; participation in the Arizona State Retirement System or the Optional Retirement Program; 22 days of vacation and 10 holidays per year; and tuition reduction for employees and qualified dependents. More information on benefits at NAU is available on the Human Resources benefits website.

NAU is a tobacco and smoke-free campus.

Service Professionals are hired on a contract basis, renewable each 6 months according to terms of the Conditions of Professional Service.

Employees offered a position will be eligible for state health plans (including NAU's BCBS Plan). New employees are eligible for benefits on the first day of the pay period following their enrollment, after their employment date. Employees will have 31 days from their start date to enroll in benefits. If a new employee chooses the ASRS retirement option, participation in the Arizona State Retirement System, and the long-term disability coverage that accompanies it, will begin on the first of the pay period following 6 months after the new employee's start date. New employees who choose to participate in the Optional Retirement Plan (ORP), which is an alternative to the ASRS plan for faculty and other appointed staff, will begin to participate on the first day of employment. Additionally, the long-term disability plan that accompanies the ORP will begin on the first day of employment.

Learning and Development

Your career at Northern Arizona University includes the opportunity for professional development. New employee on-boarding training includes courses to be completed within the first 30 days. If your position includes the supervision of a benefit-eligible employee, we offer the NAU Supervisors Academy for you to complete within your first 2 years.

Application Deadline

March 22, 2021 at 11:59 p.m.

How to Apply

To apply for this position, please click on the "Apply" button on this page. You must submit your application by clicking on the "Submit" button by midnight of the application deadline. If you need assistance completing your application there are instructions available on the Human Resources website or in person in the Human Resources Department located in Building 91 on the NAU Campus - on the corner of Beaver and DuPont Streets.

If you are an individual with a disability and need reasonable accommodation to participate in the hiring process please contact the Office of Equity and Access at: 928-523-3312/TDD - 928-523-1006 or PO Box 4083, Flagstaff AZ 86011.

Equal Employment Opportunity

Northern Arizona University is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply. NAU is responsive to the needs of dual career couples.

EEO is the Law Poster and Supplements

NAU is an Employer of National Service. AmeriCorps, Peace Corps, and other National Service alumni are encouraged to apply.




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Job No:
Posted: 2/23/2021
Application Due: 3/26/2021
Work Type: Full Time