Federal Work Study III - Student Program Assistant

Job description

Requisition ID: req3111

Job Title: Federal Work Study III - Student Program Assistant

Department: Student Life

Location: Columbus Campus

Employment Type: Student Employment

Employment Status: Student Employment

Bargaining Unit: Non-Bargaining Unit

FLSA Status: Non-Exempt

Compensation Type: Hourly

Compensation Range: $12.00

Schedule: TBD by the needs of department and student schedule between office hours of Monday - Friday; 9a-8p. Weekend hours available Saturday/Sunday 8a-5p.
Current work plan: Work will be mix of Remote/Virtual and On-Site. On-Site work would only begin once approved by College Leadership.

End Date(if applicable): 12/31/2021

Job Description: 

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below. Reasonable accommodations will be made for persons with disabilities, covered by the Americans with Disabilities Act, in accordance with its requirements. 

Duties are numbered for convenience, and do not indicate order in terms of importance, frequency that the duty is performed, or the amount of time spent on the duty.

Overview: The Student Program Assistant will serve as a front line support member to the Senior Director for Student Life. The student will work up to 20 hours per-week (based on student schedule and funding).  Major responsibilities include:
  • monitoring and replying to email and phone messages from students and employees with questions or challenges relative to COVID-19;
  • handling sensitive and confidential information;
  • relay information about College procedures and processes;
  • other projects as assigned.
The Student Program Assistant will sign a confidentiality agreement and complete FERPA training prior to gaining access to departmental records. Additional on-the-job training will assist the Student Program Assistant in answering questions about College procedures as they relate to student procedures and expectations.

Knowledge, Skills and Abilities: 
Knowledge of: Microsoft Office products such as Word, Excel, Teams, etc.

Skill in: Customer Services, managing confidential/private information, written and verbal communication, telephone etiquette.

Ability to: manage multiple tasks simultaneously.

Minimum Qualifications:

This position requires applicants to have Federal Work Study as part of their current Financial Aid package with Columbus State. You must also be enrolled in SIX or more credit hours in a degree or certificate program. Click here for a full explanation of eligibility requirements or visit Nestor Hall 113 to request Federal Work Study if you were not awarded it already. Any applicants without Federal Work Study eligibility will not be considered for this position.

Applicants must have received a high school diploma or a certificate of attendance from an accredited secondary school or a certificate of high school equivalence and be exempt from Ohio Revised Code Chapter 4109. 

Must have reliable transportation or other means to get to work regularly. 

Students enrolled as Transient, College Credit Plus, Undecided, or otherwise non degree-seeking are not considered eligible for Student Employment. 

Preferred Qualifications: 
Previous customer service experience
Previous peer leadership experience
Seeking students from the following Career and Academic Pathways or Majors:

  • Health & Human Services

Student Employee Professional Development

Students employed by Columbus State are exposed to professional work environments where they develop many of the important transferable skills necessary for future success in the workforce. We are dedicated to helping students set the stage for professional life through their participation in the following program(s):

  • CSTATE GROW (Guided Reflections on Work)
    • The program consists of brief, structured conversations between supervisor and student to reflect on and integrate what they are learning.
    • Effective Autumn 2020, all student employees and their functional supervisors will participate.
  • Career and Leadership Development Program (CLDP)
    • The program consists of paid competencies-based career and leadership development activities designed by Career Services.
    • Effective Autumn 2020, all Tier/Level III Positions will participate.

Career competencies you can expect to learn through Student Employment:

Career Management Intercultural Fluency ProfessionalismCriticalThinking/Problem Solving Leadership ResilienceDigital Technology Oral/Written Communications Teamwork/Collaboration




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Job No:
Posted: 2/23/2021
Application Due: 3/25/2021
Work Type: Full Time