Job location: Boca Raton

Employment Type: Full-time
Posted data: 2021-03-04
Req: REQ09797
Apply now to join FAU on its race to excellence.

For more information on everything FAU has to offer, please visit www.fau.edu/jobs. 

Position Summary:

The Office of Information Technology at Florida Atlantic University seeks scholars who are committed to supporting the learning needs of students from diverse backgrounds and to engaging communities underrepresented in higher education. Florida Atlantic University is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. Florida Atlantic University embodies a culture of strategic and collaborative community engagement that results in mutual benefit to the institution and the diverse internal and external communities that it serves.

Florida Atlantic University is seeking a Billing/Data Analyst, Boca Raton, FL.

With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, FAU is pushing the boundaries of higher education. Florida Atlantic's faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art, and technology in all disciplines. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes.

Summary of Responsibilities Include:

• Manage and coordinate telecom work order approval process.
• Project and recommend initial telephone encumbrances at the beginning of each fiscal year; assist with mid-year encumbrance review and analysis to identify areas that will likely expend more than initial estimates.
• Analyze extensive call data and vendor invoices for monthly telecommunications billing; prepare spreadsheets and reports related to monthly billing.
• Analyze and evaluate telephone exchange data, call rating and default rate codes to assure correct pricing of domestic, toll free, long distance and international calls.
• Serve as customer services specialist; answer inquiries regarding phone bill charges for wired and wireless devices; explain charges and instruct users on how to interpret bills.
• Reconcile wireless & equipment charges, credits and disconnects.
• Provide data to respond to requests from State and Internal auditors; maintain historical call record data. Run monthly telecom phone billing for wired and wireless devices utilizing internal billing systems.
• Ensure that phone charges, department representatives, and telephone charges are accurate, apply necessary changes within internal billing system.
• Process manual phone charges and/or credits as needed.
• Review and analyze telecom invoices for charge accuracy. Contact vendor/supplier to resolve issues and discrepancies with all telecom charges.
• Update department webpage and documentation as needed.
• Perform other duties as assigned.

Minimum Qualifications:

Bachelor’s degree from an accredited institution and two years of appropriate experience; or Associate's degree from an accredited institution and five years of appropriate experience required.

Excellent verbal and written communication skills are essential to success in this position.

Must be proficient in Microsoft Office programs such as Word, Outlook, PowerPoint and Excel.

Must also have excellent customer service, organizational and time management skills.

Salary:

$50,000 - $55,000

College or Department:

Office of Information Technology

Location:

Boca Raton

Work Days and Hours:

Monday - Friday, 8 a.m. - 5 p.m.

Application Deadline:

2021-03-11-08:00

Special Instructions to Applicant:

Individuals with disabilities requiring accommodation, please call 561-297-3057. 711

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

Successful completion of a background check, which may include a motor vehicle check, credit check, fingerprinting or additional screening, is required for the selected candidate prior to the start date.

A resume and a cover letter are required for this position. Make sure to attach these required documents in the Attachments section of the application. Any missing required documents may result in disqualification.

This recruitment has been reopened; all previous applicants are still under consideration and need not reapply. This position may close without prior notice.