Academic Technology Support Specialist

Job description

Academic Technology Support Specialist

Stanford University

Job Number:

Academic Technology Specialist 1

Job Code: 4721

Grade: G

FTE: 100%, Exempt

The mission of Stanford Online High School (OHS) is to create a worldwide learning community of diverse, intellectually passionate students and teachers. Through vibrant seminars, the rigorous curriculum challenges students to reason analytically, think creatively, and argue critically. Beyond the classroom, collaborative extracurricular activities cultivate lasting relationships among students and teachers. The school's supportive environment fosters independence, strength of character, and a lifelong pursuit of knowledge.

Stanford Online High School is also the new home of Stanford Pre-Collegiate Studies (SPCS), which provides a diverse array of academic enrichment programs that take place mostly in the summer but also throughout the academic year. Held primarily online, SPCS programs serve intellectually curious pre-college students from around the world.

The Academic Technology Support Specialist will facilitate the integration of technology into teaching and learning within the OHS community. Reporting to the Director of Technology, this position engages with OHS instructors, students and parents and is their first point of contact for any technical related questions or issues that concern any of the technical platforms supporting OHS online instruction.

**Please note that the Stanford Online High School and Stanford Pre-Collegiate Studies offices are located at the Stanford Redwood City Campus, however currently, all staff are required to temporarily work from home, due to the county health & safety restrictions.**

Your responsibilities include:

  • Provide assistance in the direct integration of technology into course curricula. This includes supporting OHS instructors in the use of both synchronous and asynchronous educational tools in their classrooms.
  • Respond to technical support request tickets from students enrolled in the Online High School or the SPCS enrichment programs and resolve technical challenges preventing students from fully participating in their online classes.
  • Provide technical support assistance to the OHS Student Life team during single day and multi day virtual events hosted by the school.
  • Troubleshoot and resolve basic issues on the main school platforms including Student Information System, Learning Management System, and Virtual Classroom software. Escalate complex issues to other members of the OHS tech team, other OHS or Stanford departments, and external vendors.
  • Participate in the development of resources, seminars, courses, or workshops to disseminate information about uses of technology.
  • Maintain and enhance technical training documentation and troubleshooting knowledge base for students, parents and OHS instructors/staff.
  • Engage in initiatives to encourage faculty and/or students to adopt the use of appropriate computer technologies in their teaching, learning, and co-curricular activities. Participate in the evaluation of new technologies that support online education.
  • Stay informed about educational technology developments through lists, publications, and conferences.

  • To be successful in this position, you will bring:

  • Bachelor's degree plus two years of relevant experience, or combination of education and relevant experience.

  • In addition, preferred requirements include:
  • Current knowledge of the latest software and design standards.
  • Ability to define and solve logical problems for technical applications.
  • Knowledge of and ability to select, adapt and effectively use a variety of programming methods.
  • Ability to plan, design, develop, and evaluate engaging multimedia learning/training objects.
  • Knowledge of instructional design methodologies, pedagogical issues, and best practices for classroom, online and hybrid learning.
  • Strong knowledge of learning management systems and various classroom and online learning technologies.
  • Ability to recognize and recommend necessary changes in user and/or operations procedures.
  • Basic knowledge of software engineering principles.

  • Physical Requirements, Working Standards & Conditions:
  • Constantly perform desk-based computer tasks.
  • Frequently sitting, grasp lightly/fine manipulation.
  • Occasionally stand/walk, lift/carry/push/pull objects that weigh 11-20 pounds.
  • Rarely writing by hand, use a telephone
  • Extended hours and weekends.

  • Why Stanford is for You

    Imagine a world with limitless connections and access to knowledge. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more!

  • How to Apply

    We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit a cover letter and resume along with your online application.

    *Note: The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

    *Visa sponsorship is not available for this position. All candidates must be eligible to work in the U.S.

    *Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

    *Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

    ** This position is based in Redwood City, CA. Due to the COVID-19 pandemic employees are currently on a temporary work from home status. This position will be required to work on campus, at a later date.
    Additional Information
    • Schedule: Full-time
    • Job Code: 4721
    • Employee Status: Regular
    • Grade: G
    • Department URL:
    • Requisition ID: 88519


    Location: Stanford Pre-Collegiate Studies, Redwood City, California, United States
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link:

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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    Job No:
    Posted: 2/22/2021
    Application Due: 2/22/2033
    Work Type: Full Time