End User Computing Specialist II

Location
Main Campus (Gainesville, FL)
Posted
Feb 21, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution

Job no: 515838
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Systems/Technology, Veteran's Preference Eligible
Department:60070000 - AG-AGRICUL / BIOLOGICAL ENG

Classification Title:

End User Computing Specialist II

Job Description:

Software and Hardware Support:

Install operating systems and other required software on newly purchased or rebuilt departmental computers (predominately Windows with a few Mac and Linux installs). Install, update, and remove hardware and software on existing computers. Update and install new programs on the ABE virtual server. Should be comfortable entering a computer chassis and be familiar with safe computer hardware servicing practices. Familiarity with the Windows operating system is required.

IT Security and Maintaining Network Resources:

Resolve UF Incident Response Team alerts, which range from simple Java updates to addressing reports of malware. Maintain a repository of installation files and product codes of UF/departmental software. Manage private folder permissions on ABE servers, network printers, and departmental email distribution lists. Remove malicious software from departmental computers.

General IT Support of ABE Department:

Resolve IT ticket requests submitted via the UF/IFAS ticket system; maintain classroom and conference room equipment; offer videoconferencing on-line/hybrid teaching support; generate and maintain IT service records and SOPs; and, upon request, train faculty, graduate students, and staff members on the use of fundamental programs and/or new tech hardware; and other IT support tasks as needed. Utilize interpersonal communication skills to successfully interact with clients and teammates, maintaining a comfortable working environment and providing quality service. Assess a client’s current knowledge-base and skill level when providing support, and then adapt approaches, responses, and/or instructions accordingly. Balance current, pending, and new tasks and autonomously prioritize tasks according to most important and urgency.

Diagnostics:

Troubleshoot and resolve hardware and software issues on departmental computers.

Special Projects and Other Duties as Assigned

Complete requests and assigned duties from the position’s supervisor or department chair. Provide technical support and evaluation for new technical needs as they arise. For example, reviewing a faculty member’s research process to determine the best hardware to purchase, or services to utilize, to meet the computing requirements of their research.

Expected Salary:

$18.63 per hour

Minimum Requirements:

Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

N/A

Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This is a time-limited position.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Health Assessment Required:

No

Advertised: 19 Feb 2021 Eastern Standard Time
Applications close: 04 Mar 2021 Eastern Standard Time

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