Testing Services Associate

Job description

Posting Number:


Position Title:

Testing Services Associate


Testing Services


Student Development



FLSA Classification:


Union/Non Union:


Full Time / Part Time? :

Full Time

Salary Range - Minimum:

$19.69 per hour (FY 2021 job description)

Hours per week:


Temporary? :


Posting Date:


Closing Date:


Open Until Filled:


Special Instructions to Applicants:

For full consideration, unofficial transcripts for the required degree (if applicable) must be attached and submitted at the time of application.

All offers of employment are contingent upon the following:

  • Post-offer, satisfactory results of pre-employment background check

  • Post-offer, satisfactory results of pre-employment Drug Screening for employees that are new to the College

  • Post-offer, satisfactory results of pre-employment physical exam in circumstances where the nature of the work renders it appropriate or where Federal law or regulation requires

Application Procedures: “Apply to this Job at employment.jjc.edu”

Joliet Junior College provides equal employment opportunities to all employees and applicants for employment without regards to race, color, ancestry, national origin, gender, gender identity, marital status, sexual orientation, disability, religion, age, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [email protected] or call (815) 280-6725.

Advertising Summary:

Founded in 1901 as the nation’s first public community college, JJC’s dedication to student learning, community prosperity, and personal growth has influenced generations of students and community partners. Our six campuses and extension centers ensure accessibility and empower 30,000 students annually to improve their lives through the power of education.

Our commitment to our mission drives the change and innovation necessary to meet the evolving needs of our students, employees, and community. Our continued success is drawn from talented, diverse, and committed employees whose knowledge and passion for education create a thriving culture both in and out of the classroom.

JJC supports an inclusive and collaborative environment where everyone can learn, grow, and perform at their best. We invite you to apply your skills and experience in a way that supports excellence and rewards your contributions. Join our family and make JJC your first choice!

The college supports this commitment by providing full-time employees with a comprehensive benefits package for our full-time employees including:

Blue Cross Blue Shield of Illinois (employee & family)

  • Medical

  • Dental

  • Vision

Flexible Spending Account

403(b) and 457(b) option for pre-tax retirement savings
Joliet Junior College Tuition Assistance (employee & family)
Long Term Disability

Life Insurance & a comprehensive leave plan including:

  • Federal holidays

  • Vacation

  • Personal

  • Sick

Link to Human Resources website:


Job Details:

Joliet Junior College is an equal opportunity/affirmative action college supporting diversity.

Application Procedures: “Apply to this Job at employment.jjc.edu”

  • Satisfactory results of a background check

  • Post-offer, pre-employment Drug Screening for employees that are new to the College

  • Post-offer, pre-employment physical exam in circumstances where the nature of the work renders it appropriate or where Federal law or regulation requires
  • Position Summary :

    STATUS:Full time
    DEPARTMENT:Testing Services
    DIVISION:Student Development
    REPORTS TO:Supervisor, Testing Services
    PLACEMENT: Clerical, grade 7
    MINIMUM PAY RATE:$19.69 per hour

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

    To provide a wide variety of highly responsible clerical, training, on-site/ off-site proctoring duties requiring a high level of discretion; to provide professional, effective, and efficient customer service assistance to students, faculty, college personnel, and external stakeholders. Serves as primary support to Testing Services and back-up support to Academic Intervention and Accommodation Services Secretary, related to testing needs and assisting with operational details which involve high levels of confidentiality. May be involved in the staffing, training, on-boarding, and supervision of part-time testing employees. Considerable judgment, initiative, and independent action in establishing or adapting work procedures to new situations are required. Work requires knowledge of the policies and procedures within the Department and College Systems. Ability to travel to other campuses, centers, and off-site testing locations is required.

    1.Assist Supervisor with coordinating day-to-day operations for Testing Services. Review office procedures and suggest necessary changes.
    2.Triage testing questions, troubleshooting, test administration processes, and testing center related issues for all Testing Services Assistants. Assist the Supervisor with process improvement and external representation of Testing Services.
    3.Serve as liaison for Disability Services and assist with proctoring needs and training for students requiring testing accommodations. Collaborate with Disability Services to coordinate testing accommodations for JJC students and community testers.
    4.Provide exceptional customer service to all visitors including students, faculty, staff, and community members. Assist students with disabilities providing general assistance as needed. Receive and direct visitors, handle phone calls, take and relay messages, provide requested information, and distribute mail.
    5.Assist with manual entry and batch upload of testing scores. Support Director and Supervisor with testing changes and updates, including all phases of testing, implementation, and communication.
    6.Research, compile, and analyze information as necessary to assist with test administration decisions and reporting. Collect departmental documentation from staff.
    7.Coordinate and proctor placement testing at local high schools. Maintain records of scheduled testing. Serve as primary point of contact for off-site placement testing proctoring, and complete related tasks.
    8.Document complaints, inquiries, and other concerns, and propose solutions to promote a culture of continuous quality improvement.
    9.Assist with scheduling, reporting, and maintenance of Testing Services’ appointment and scheduling system.
    10.Collaborate with Disability Services to coordinate testing accommodations for JJC students and community testers.
    11.Assist with the creation and maintenance of Testing Services procedures, policies, and compliance-related documentation/ manuals.
    12.Under the direction of the Supervisor, maintain and update general Testing Services communication. Monitor and update the Testing Services website, voice messages, email messages, department templates, and internal/ external flyers, etc.
    13.Assist the Secretary of Academic Intervention and Accommodation Services with ordering testing supplies, units, invoicing, and payments.
    14.Participate in staff meetings, in-services, and trainings as may be required.
    15.Work collaboratively with other departments and/or vendors. Represent Testing Services as requested by Director or Supervisor.
    16.Assist with proctoring needs at all times and perform related duties as assigned.

    Minimum Qualifications:

    1.High school diploma or equivalent.
    2.Three (3) years of progressively responsible office and/or administrative support experience.
    3.Two (2) years of related testing/monitoring experience.
    4.Extensive personal computer skills and a thorough knowledge of several software applications including Microsoft Office, email, and Internet.
    5.Attentiveness to detail, excellent organizational skills, initiative, multitasking, math aptitude.
    6.Strong verbal and written communication skills, customer service skills, and ability and willingness to work cooperatively with a diverse population.
    7.Ability to travel between campus locations and to community events.

    Preferred Qualifications:

    1.Associate’s degree.
    2.Experience working in a community college environment.
    3.Ability to type accurately.
    4.Lab experience.
    5.Additional computer training.

    Physical Demands:

    1.Normal office physical demands
    2.Ability to travel between campus locations and to community events.
    3.Ability to remain calm and organized when testing and tutoring traffic increases.

    Working Conditions:

    1.Duties are performed indoors in the usual office or school environment

    Compliance Announcement:


    Joliet Junior College is committed to assisting members of the JJC community in providing for their own safety and security. The annual CLERY security compliance document along with the Fire Safety Report (FSR) and the Missing Person Policy (MPP) for students residing in “on campus” student housing is available at the JJC Police Department website : https://jjc.edu/about-jjc/police-and-safety

    If you would like to receive the ASR, FSR or MPP in booklet form, you may stop by the Campus Police Department located on Main Campus in G 1013 or call Campus Police at 815-280-2234. The website and booklet contain information regarding campus security and personal safety such as crime prevention and reporting, police law enforcement authority, disciplinary procedures and other related security policies. They also contain information about crime statistics for the three previous years for all JJC campuses, property owned and controlled by JJC District 525 and on public property immediately adjacent to JJC campuses.

    This information is required by law and is made available by the Joliet Junior College Police Department.




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    Job No:
    Posted: 2/21/2021
    Application Due: 5/22/2021
    Work Type: Full Time