Coordinator, Student Assistance

Tucson, AZ
Feb 21, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
Posting Number:



Dean of Students Office

Department Website Link:


Main Campus


Tucson, AZ USA

Position Highlights:

Reporting to the Assistant Dean of Students, the Coordinator, Student Assistance provides case management for UA students experiencing critical transitions including but not limited to hospitalizations and family emergencies. The Coordinator facilitates student success considering unforeseen challenges by providing resources, engaging students in self-care, promoting student success and wellbeing, and fostering behaviors that lead students to = degree completion. The Coordinator accomplishes this through a variety of non-clinical interventions, referrals, and follow-up services in collaboration with other University departments or individuals, community agencies, parents or guardians, and stakeholders in the students’ success.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

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Duties & Responsibilities:

  • Assist students who face complex issues and crises that could affect their ability to remain successful
  • Connect students with critical resources and networks; educate on relevant policies and procedures and administrative options; make appropriate referrals
  • Address students’ personal, housing, financial and/or academic needs due to a crisis (e.g. medical/family emergency, assault, trauma, hospitalization, suicide ideation, crime victim, etc.)
  • Respond to daily case management functions including but not limited to: student emergencies, student referrals and walk-in requests, and faculty/staff and administrative consults
  • Present relevant cases at Behavioral Intervention Team meetings
  • Manage caseload through electronic Symplicity Advocate system and communication (written and verbal) with campus partners regarding people of concern
  • Serve as a resource for students requiring assistance navigating various university processes including but not limited to the following areas: general petition, grade appeals, retroactive withdrawal, and incompletes
  • Provide general guidance on university policies pertaining to students; explain relevant policies and procedures and discuss possible options
  • Make appropriate referrals and assist student with various administrative options available on campus
  • Make appropriate referrals to support networks and/or resources in the Tucson community (victim witness, Southern Arizona Center Against Sexual Assault, etc.)
  • Initiate wellness checks on students when appropriate and determine follow-up needed
  • Assist in administering the student death process
  • Communicate with parents, families, or designated emergency contacts as appropriate
  • Assist with long-term needs of students including follow-up to see if student has been successful in addressing any issues or questions related to the student crisis
  • Assist in the development and implementation of multi-media presentations, and educational programs for faculty, staff and student outreach, regarding Dean of Students resources, health and safety protocol, and how to refer a student in need
  • Prepare reports and proposals, including progress reports and annual reports as required by the Dean of Students Office
  • Conduct research and benchmarking activities to assist in the pro-active assessment of the initiatives supporting students in crisis
  • Represent the Dean of Students Office on university committees and at campus functions
  • Facilitate trainings for DOS staff around conflict mediation, students of concern, UA procedures related to student success
  • Assist in developing strategic goals for Student Assistance in conjunction with staff and students relevant to student needs
  • Manage programming and outreach to engage students in self-care and increase awareness of Student Assistance
  • Establish and maintain effective working relationships with related campus departments, including Counseling and Psych Services, University of Arizona Police Department, Fraternity and Sorority Programs, Disability Resource Center, and Residence Life
  • Other duties as assigned

Knowledge, Skills & Abilities:

  • Ability to effectively advise others
  • Ability to effectively prioritize and successfully perform duties autonomously and work independently in a high traffic and multi-tasked work environment
  • Demonstrated and effective communication skills
  • Self-motivated, and the ability to work independently as well as part of a team
  • Demonstrated organizational skills, including ability to set priorities which accurately reflect the importance of job responsibilities and carry out multiple assignments in a timely manner
  • Demonstrated interpersonal skills with the ability to remain neutral
  • Demonstrated ability to work with and assist others in navigating through complex systems
  • Demonstrated commitment to, and experience in, working with diverse populations
  • Demonstrated ability to promote self-responsibility and high ethical standards among students
  • Demonstrated commitment to the educational and emotional development of students
  • Demonstrated ability to work effectively with multiple departments, organizations, faculty, staff and students in sensitive and complex situations
  • Demonstrated knowledge of and skills in developmental, psychological, and medical issues in the college student population and the complexities surrounding student transitions in a college setting

Minimum Qualifications:

  • Bachelor's degree or equivalent advanced learning attained through professional level experience required
  • Minimum of 3 years of Student Assistance (or similar) work experience required
  • Experience in effectively managing highly confidential and sensitive matters

Preferred Qualifications:

  • Master’s degree in Higher Education, Social Work or relevant field and two years of Student Assistance (or similar) experience
  • Responsibility for case management or related crisis management experience
  • Previous work experience in a higher education setting
  • Experience with the development and coordination of educational programs focused on college-age students
  • Experience in successfully managing individual student crises and experience providing support to individuals working through personal trauma or victimization



Full Time/Part Time:

Full Time

Number of Hours Worked per Week:


Job FTE:


Work Calendar:


Job Category:

Student Services

Benefits Eligible:

Yes - Full Benefits

Rate of Pay:


Compensation Type:

salary at 1.0 full-time equivalency (FTE)



Career Stream and Level:


Job Family:

Student Support

Job Function:

Student Services

Type of criminal background check required::

Name-based criminal background check (non-security sensitive)

Number of Vacancies:


Target Hire Date:

Expected End Date:

Contact Information for Candidates:

Veda Kowalski
Email: [email protected]

Open Date:


Open Until Filled:


Documents Needed to Apply:

Resume and Cover Letter

Special Instructions to Applicant:

Diversity Statement:

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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