Self-Help - Student Engagement Specialists

Job description

Advertising Department:


Academic Term/Year:

Spring - 2021

Position Title:

Self-Help - Student Engagement Specialists

Posting Number:


Position Number:


Student Job Category:

Student - Self-Help Campus Job

Number of Vacancies:


Job Description:

ECU Department of Student Engagement is currently seeking Student Engagement Specialists. Students working in the position will serve as the first face students will see when entering the suite. Students working in this position will be approachable and willing to help student organizations leaders in the best way they can. Engage Specialists will assist with office functions such as .. answering phones, picking up mail and packages, making copies for student organizations, giving student organization leaders access to lockers. These students will also be able to answer basic questions as it relates to Fraternity and Sorority Life councils and student organizations. Further, student working in this position will become specialist of Engage platform. Specialist will be able to instruct tutorials/101s for student organizations on the basic functions of Engage to aid in the successful management of their student organization, etc. Engagement Specialist will also monitor the student engagement email account, checking the email throughout each shift, answering when can, and forwarding emails to the proper channels when necessary such as specific questions about Greek organizations to the Fraternity and Sorority Life email and questions about general student organizations to the Student Organization Center email. Engagement specialists will aid in helping to maintain the cleanliness of the Student Engagement suite which will include helping to clean tables, straighten chairs, and ultimately making sure at the beginning and ending of each shift, the office reflects cleanliness. Due to COVID-19, students working in this position will help to enforce office operations guidelines to keep everyone safe (completing shift checklists, etc.)

Engagement specialists may also be asked to participate in marketing, posting on social media, monitoring social media, and assisting with office branding. Students will participate in preparation for upcoming campus activities, involvement fairs, and programs. Students will perform other tasks as assigned.

Preferred (Majors, Experience, GPA, etc.):

Interested candidates must:
•Currently be enrolled as an undergraduate or graduate student
•Be of good and moral character
•Possess strong work ethic and be an effective communicator
•Be detail-oriented with excellent organization skills for efficiency
•Have the desire and willingness to become a contributing and supporting team member
•Show initiative, finding things to be done to occupy time as beneficial to the office
•Possess integrity and accountability
•Have the ability to perform tasks independently and diligently under time sensitive deadlines
•Follow directions effectively and precisely
•Be adaptable and flexible
•Thrive in a workplace with a fun, diverse, fast-paced environment

Involvement within a student organization is desirable. Strong, professional, and effective communication skills are essential. Prior experience working in a customer service role and/or office is preferred.

Candidates must be proficient in Microsoft Word and Excel. Knowledge of Microsoft Publisher or Abode Creative Suite is a not required, but would be helpful. Having an interest in leadership development would be ideal as this position will work with others on outreach efforts to the 500+ registered student organizations and greek organizations. Students will be working with Engage, the campus engagement platform so an ability to learn and navigate that system is preferred (can be taught). Prior experience working in a customer service role and/or office is preferred.

All majors accepted.
GPA: minimum 2.5

Special Instructions to Applicant:

Please upload your resume, cover letter, and list of references online and email them to [email protected]

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Open Date:


Close Date:


Open Until Filled:





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Job No:
Posted: 2/20/2021
Application Due: 3/31/2021
Work Type: Full Time