Job no: 507404
Position type: Staff Full Time
Benefit Status: Benefited-Union
Campus: UMass Lowell
Department: Grad & Professional Studies
Salary: Salary commensurate with experience and grade/range
Applications Open: Mar 25 2021
Applications Close: Open until filled

General Summary of Position:

Under the direction of the Manager of Undergraduate Enrollment and Advising, the GPS Undergraduate Enrollment Advisor provides personalized case management and support to an assigned student population throughout the matriculated student academic lifecycle. Enrollment Advisors are responsible for evaluating students' academic progress; providing guidance in determining students' academic interests and objectives and helping students to locate and navigate the resources they need to successfully complete their degree programs. The Undergraduate Enrollment Advisor will also assist with projects and initiatives that support the achievement of departmental goals. Actively contributes to deliver a working environment that promotes optimism, collaboration, respect, solutions focused dialogue, and exceptional service to everyone.

Essential Job Duties:

Advising, Enrollment and Student Service:

Provides comprehensive academic advisement to non-degree and/or degree seeking students

Helps assigned students to plan and map out their path to degree completion

Participates in outreach efforts to re-enroll students each semester

Demonstrate skills and qualities that support a student-centric, customer service focused culture

Builds advising relationships and case management with students within assigned caseload and degree programs

Replies to students’ inquiries and questions in Salesforce in a timely manner

Maintains current knowledge of courses/majors offered, prerequisites and graduation requirements, university procedures, rules and regulations, and other student services

Documents student services and case management records in CRM and utilize all required systems including PeopleSoft, Document Imaging, Skype, Zoom etc. Answers student emails and inquiries over the phone and general email queues

Adheres to all established Service Level Agreements (SLA’s)

Works with GPS Admissions to ensure a streamlined student experience

Supports all GPS staff with degree program knowledge and expertise

Collaborates with The Solution Center, Career Services, Registrar, Admissions, and other campus offices to resolve barriers to success and ensure students receive timely information, support and guidance

Retention:

Maintains awareness and knowledge of annual enrollment targets and priorities

As part of improving enrollment targets, the advisor will focus on monitoring and improving student’s retention

Actively participate in proactive outreach and degree planning to support student retention and success

Monitors early warning grades, degree benchmark completion, and general student progress

Monitors student progress in order to intervene, guide, and recommend solutions to academic difficulties

Collects retention-related student data for periodic reports and will track and report on progress towards retention and enrollment targets throughout the year, will identify areas of concern in regard to enrollment and retention and will suggest and then develop plans to address enrollment concerns

Additional Responsibilities:

Assist with the training of new hires on advising responsibilities

Collaborates with website design team and marketing to ensure that website information is updated and correct

Helps to promote marketing campaigns

Actively seeks professional development opportunities specific to and complementary to your job functions

Other Job Duties:

Performs other related duties as assigned

Working Conditions:

The candidate will work one 11:30 to 8:00 p.m. shift per week and on all the other days, they will be working 8:30 to 5:00 p.m. with flexibility to work additional evenings and weekends as business needs dictate. This is an on-site position located at the UML campus. General business hours are Monday – Thursday, 8:30 a.m. to 8:00 p.m. and Friday, 8:30 a.m. to 5:00 p.m.

Impact of Actions:

Ability to meet enrollment targets contributes to financial health of the University

Advisor will make recommendations regarding strategies for connecting with students and meeting these enrollment targets

Reporting accuracy is important in estimated budgets and enrollment trends

Providing a high quality, service focused environment conducive to the success of all GPS students, faculty and colleagues

Frequent contact with staff, students, faculty

Minimum Qualifications (Required):

Master’s degree plus 4-6 years of experience providing student advising or counseling services

OR

Will consider candidates with Bachelor’s degree with 6-8 years of directly related student advising experience for online college level students.

AND

Experience working as an advisor for online college level students preferred

Able to master the various technology used by the department including but not limited to: Internet based phone system, Student Information Systems, CRM and others

Ability to motivate and engage students in persisting and completing their programs

Ability to model outstanding student centered, customer service focused department culture

Must be comfortable with making frequent phone calls for enrollment purposes and student support

Demonstrated ability in the use of spreadsheets as well all components of Microsoft Office

Demonstrated ability to handle multiple tasks simultaneously and work independently

Excellent organizational and customer service skills. Requires independent thinking as well as following established University guidelines

Works with supervisor, faculty coordinators, and faculty as needed

Work requires independent thinking as well as following established University guidelines

Strive to put student success first and exemplify the mission of the University and Division in all internal and external interactions

Maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles

Additional Considerations:

As part of the Academic Advising team, the services you provide will impact the bottom line of GPS operations and are essential to the healthy growth of GPS enrollments and overall student success

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

This is a SEIU 888 Professional Union position, Grade P16.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.

Posting updated 3/25/2021