Student Account Representative

Boca Raton
Feb 20, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution

Job location: Boca Raton

Employment Type: Full-time
Posted data: 2021-02-18
Req: REQ09788
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Position Summary:

Florida Atlantic University is seeking a Student Account Representative, Boca Raton, FL.

With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, FAU is pushing the boundaries of higher education. Florida Atlantic's faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art, and technology in all disciplines. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes.

Summary of Responsibilities Include:

  • Serves as one of the Student Account Representatives in the Office of Tuition & Billing Services. Handles a high volume of telephone calls from students and families. Responds to inquiries regarding but not limited to bill payment, tuition & related charges, Florida Prepaid inquiries, collection of accounts with a goal of 100% customer satisfaction. Handles calls in the queue or transfers the call to another area or department on campus if appropriate.
  • Performs general office duties to support Tuition & Billing services, including by not limited to data entry, electronic filing, and scanning.
  • Participates in presentations for orientations, special trainings, and campus events.
  • Special projects as assigned by supervisor.

Minimum Qualifications:

A high school diploma or equivalent and four years (4) of appropriate experience required. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Excellent verbal and written communication skills are essential to success in this position.

Must be proficient in Microsoft Office programs such as Word, Outlook, PowerPoint and Excel.

Must also have excellent customer service, organizational and time management skills.


$12.27 - $16.29 per hour

College or Department:

Financial Affairs


Boca Raton

Work Days and Hours:

Monday - Friday, 9 a.m. - 6 p.m. Occasional evenings, weekends, and holidays as needed.

Application Deadline:


Special Instructions to Applicant:

Individuals with disabilities requiring accommodation, please call 561-297-3057. 711

Preference in appointment will be given to eligible veterans, spouses of eligible veterans, and certain family members of eligible veterans, in accordance with Florida Statutes, Section 295.07. Please submit your DD214 (Member 4 preferred) showing your dates and character of service with your application as an attachment or fax to 561-297-3915 or scan and email to [email protected], prior to the closing date of the position. If faxing your DD214, please also send an email to [email protected] to notify us that the form was faxed, make sure the email includes your name and the REQ# of the job that was applied to.

Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

Successful completion of a background check, which may include a motor vehicle check, credit check, fingerprinting or additional screening, is required for the selected candidate prior to the start date.

A resume is required for this position. Make sure to attach any required documents in the Attachments section of the application. Any missing required documents may result in disqualification.

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