Access/Senior Access Representative- Patient Access Center- F/T Variable Shift - 15506-1A

Job description

Updated: Feb 20, 2021
Location: Orange
Job Type:
Department: Patient Access Center

Job Description:

UC Title:

ACCESS/SENIOR ACCESS REPR SR

Reports to:

Patient Access Services Supv 1

Cost Center:

Patient Access Center (428571)

FLSA:

Nonexempt

Job Code:

009098

Shift:

Variable Shift

Position Number:

40323177

Working Title:

Access/Senior Access Representative

Bargaining Unit:

AFSCME

Date Created:

12/22/2020

Hours:

40

FTE:

1

Position Summary:

The incumbent provides high quality customer service to patients calling to obtain medical services at UC Irvine Medical Center. Serves as a preceptor for new staff.

Salary Range:

Minimum

Midpoint

Maximum

Hourly Rate

$20.46

$24.95

$27.66

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This position can be filled as an Access Rep or Sr Access Rep

Required Qualifications:

• Demonstrated experience using a computer, including data entry and retrieval
• Demonstrated experience using office equipment such as a printer, copier, fax, scanner
• Demonstrated knowledge of medical terminology
• Demonstrated knowledge of insurance programs and/or government programs
• Ability to establish and maintain effective working relationships across the Health System
• Ability to maintain a work pace appropriate to the workload
• Must demonstrate customer service skills appropriate to the job
• Excellent written and verbal communication skills in English
• Minimum 6 months experience working in a customer service position pls 6 months in a call center setting; OR 12 months experience working in a call center (Access Rep)
• Minimum 12 months experience working in a call center setting plus 12 months experience working in a medical office setting; OR 12 months experience working in a call center in a healthcare setting ( SR Access Rep)
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties

Preferred Qualifications:

• Demonstrated experience working with a patient registration software system
• Bilingual skills in English and Spanish and/or Vietnamese
• Knowledge of University and medical center organizations, policies, procedures and forms

Physical, Mental, & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

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