Career Services Representative

Job description

Career Services Representative

Date Posted: 02/19/2021
Req ID: 2523
Faculty/Division: UofT Mississauga
Department: UTM: Career Centre
Campus: University of Toronto Mississauga (UTM)


About us:

The university’s second largest division, U of T Mississauga has 17 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

Your opportunity:

The UTM Career Centre is a student-focused service whose mission is to help students develop career management skills that they can use throughout their life. The staff operate as a team, each contributing via their specific role and by supporting others in Centre goals. Under the supervision of the Resource Centre Coordinator, the Career Services Representative provides front-line service to students, both by booking appointments and answering enquiries and by ensuring the scheduling system is current and responsive to the Centre's needs. The CSR and the student Career Assistants ensure that the Centre is a welcoming and supportive service for our studentsand recent graduates.

Your responsibilities will include:

  • Responding to enquiries within the defined scope of the role and redirecting as appropriate
  • Screening and making referrals to appropriate resources and services
  • Providing detailed information on eligibility requirements, procedures and deadlines
  • Preparing draft statistical reports and summaries from data collected
  • Liaising with stakeholders to coordinate space and resource requirements
  • Scheduling appointments
  • Updating and maintaining database records
  • Maintaining information on digital platforms

Essential Qualifications:

  • University degree or an acceptable equivalent of education and experience.
  • Minimum of two years’ experience working in a post-secondary educational environment and experience in the field of career development.
  • Demonstrated ability to communicate effectively and empathically with a diverse university student population.
  • Experience in building and maintaining effective, cooperative relationships with colleagues on and off site.
  • Demonstrated administrative/organizational experience.
  • Experience working well under pressure despite frequent interruptions.
  • Demonstrated good judgment.
  • Proficient in the use of Microsoft Office, web browsers, on-line job postings systems, email and office equipment.
  • Excellent time management skills.
  • Excellent verbal, writing, and attention to detail skills.
  • Outstanding problem-solving skills
  • Good judgment

Assets (Nonessential):

  • Knowledge of University of Toronto at Mississauga programs.
  • Professional, tactful and enthusiastic

To be successful in this role you will be:

  • Adaptable
  • Communicator
  • Multi-tasker
  • Patient
  • Problem solver
  • Team player

This is a term position until September 2022 with the possibility of renewal.

Closing Date: 03/01/2021, 11:59PM EDT
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 08 -- $54,851 with an annual step progression to a maximum of $70,146. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement
The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ2S+ persons, and others who may contribute to the further diversification of ideas.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see

Accessibility Statement
The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [email protected].
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

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Job No:
Posted: 2/20/2021
Application Due: 3/3/2021
Work Type: Full Time