ASSISTANT II- EMERGENCY DISASTER MANAGEMENT- F/T DAY SHIFT

Job description

ASSISTANT II- EMERGENCY DISASTER MANAGEMENT- F/T DAY SHIFT


Updated: Feb 18, 2021
Location: Orange
Job Type:
Department: Emergency Disaster Management

Job Description:

UC Title: BLANK AST 2

Reports to: Hospital Operator Supervisor

Cost Center: Emergency Disaster Management (428445)

FLSA: Nonexempt

Job Code: 004723

Shift: Day Shift

Position Number: 40320727

Working Title: ____ Assistant II

Bargaining Unit: Intl Brotherhood, Teamsters

Date Created: 12/21/2019

Hours: 40

FTE: 1

Position Summary:

Incumbent is responsible for operating the telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and alarm systems in a fast-paced, complex medical center setting. Incumbent must answer calls in a courteous and timely manner, accurately connect callers to their requested destination, and provide appropriate information and assistance as needed. Incumbent may perform administrative and clerical tasks as needed.

Salary Range:

Minimum Midpoint Maximum

Hourly Rate $20.73 $25.05 $29.36

Required Qualifications:

• Ability to establish and maintain effective working relationships across the Health System
• Demonstrated experience using MS Office
• Ability to maintain a work pace appropriate to the workload
• Must demonstrate customer service skills appropriate to the job
• Excellent written and verbal communication skills in English
• Ability to problem-solve, research for answers, and appropriately respond to questions when they arise
• Must be willing to work flexible shifts, including weekends, holidays and overtime as assigned
• Knowledge of HIPAA
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Ability to appropriately deal with stressful situations and individuals while remaining calm and professional
• Ability to effectively communicate in a clear and concise manner
• Experience handling high volume of phone calls or Call Center experience
• Demonstrated knowledge of proper telephone usage and etiquette

Preferred Qualifications:

• Understanding of insurance programs and payors
• Understanding of basic medical terminology
• Previous hospital operator experience
• Previous experience in a customer service position within a healthcare environment
• Bilingual skills in English and Spanish and/or Vietnamese
• Knowledge of University and medical center organizations, policies, procedures and forms
• Knowledge of hospital based registration/scheduling system to register patients

Physical, Mental, & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.


To apply, visit https://careersucirvine.ttcportals.com/jobs/6318499-assistant-ii-emergency-disaster-management-f-slash-t-day-shift





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