Part-time Enrollment Customer Service Representative

Job description



Part-time Enrollment Customer Service Representative

Job ID: 221332
Location: Marietta, Georgia
Full/Part Time: Part-Time
Regular/Temporary: Regular

Job Summary
Assists students, prospective students, parents and/or guardians with advising, guidance and counseling regarding admission, financial aid, and registration questions. Collaborates with Enrollment Services Division staff members to provide exemplary customer service.

Responsibilities

  1. Monitors the department's phones, voice mail and e-mail systems
  2. Responds to inquiries from students, prospective students, parents and/or guardians regarding Admissions, Registration and Financial Aid timely and accurately
  3. Documents communications interactions and information according established guidelines
  4. Escalates inquiries to appropriate personnel per guidelines
  5. Makes outbound calls for various campaigns

Required Qualifications
Educational Requirements
High School diploma or equivalent

Required Experience
Two (2) years related experience in a customer service role

Preferred Qualifications
Additional Preferred Qualifications
Bilingual preferred

Preferred Educational Qualifications
Undergraduate degree from an accredited institution of higher education in related field

Preferred Experience
Prior experience in enrollment services at an accredited institution of higher education is preferred

Knowledge, Skills, & Abilities
  • Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)
  • Must be able to work in a fast-paced work environment, demonstrated ability to manage time and proven ability to achieve set goals and have a strong customer service attitude
  • High level of empathy and ability to deal with difficult and confidential situations
  • Able to deal with multiple tasks or projects at one time meeting assigned deadlines
  • Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skills
  • Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, BANNER, NolijWeb, DegreeWorks, a CRM program)
  • Strong attention to detail and follow up skills
  • Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Background Check
  • Standard Enhanced


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=221332&PostingSeq=1







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Job No:
Posted: 2/19/2021
Application Due: 2/19/2033
Work Type: Part Time
Salary: