Clinical Program Manager
Job location: Miami, FL
Employment Type: Full-time
Posted data: 2021-02-19
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The Clinical Program Manager is responsible for managing and supporting various clinical specialties, programs, and initiatives within the Bascom Palmer Eye Institute. An employee in this position oversees administrative staff responsible for resolving patients’, physicians’, and staff’s concerns. They must also analyze clinical data, prepare reports and presentations for clinical and operational leadership, and lead initiatives in support of department growth and process optimization. The incumbent exercises considerable independent judgment and discretion in managing and carrying out daily activities while adhering to policies and procedures.
- Supervises, directs, and coordinates, through subordinate supervisors, assignments for program operations.
- Evaluates office production, revises procedures, and devises new forms to improve efficiency and workflow.
- Supervises clinical operation and quality assurance procedures.
- Implements projects and procedures to ensure program performance is exceeding expectations.
- Triages requests for patient appointments with appropriate staff.
- Oversees various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, and other related activities.
- Performs assessment of needs within the organization and develops clinical programs to meet those needs.
- Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes.
- Coordinates the development, implementation, and evaluation of departmental or program area policies and procedures designed to improve operational efficiency.
- Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
- Ensures employees are trained on controls within the function and on University policy and procedures.
Minimum 3 years experience in a leadership role within a clinical setting required
Experience supporting physicians and coordinating patient care activities required
- Experience with an electronic medical record system (EMR) required (Epic preferred).
- Experience as a supervisor strongly preferred.
- Experience managing projects, implementing new technologies and processes, and performing data analytics preferred.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.Job Status:Full timeEmployee Type:StaffPay Grade:c106