IT Specialist - Engineering IT Shared Services (140015)

Job description


IT Specialist

Engineering IT Shared Services

University of Illinois Urbana-Champaign

Engineering IT Shared Services at the University of Illinois at Urbana-Champaign seeks applicants for the IT Specialist position. Engineering IT is the primary information technology services provider for Grainger Engineering at Illinois, serving the IT needs of more than 1,100 faculty and staff and over 10,000 students. The mission is to ensure that all faculty, students and staff in the College have easy and well-supported access to IT services that are second to none in support of their teaching, research, and learning. Engineering IT prides itself on a user-centric approach to IT, with emphasis on effectiveness, visibility and accountability. This is an excellent opportunity to join a dynamic team. More information about Engineering IT can be found at

Engineering IT Shared Services values employees who are able to work autonomously and on a team with integrity, honesty, comfort with ambiguity, and a growth mindset. Individuals that demonstrate commitment and determination in their work will find this a rewarding and supportive environment.

The IT Specialist provides end-user workstation, application, and system support for assigned departments and users within the College of Engineering, which includes focusing on one or more of the following: administrative business and academic operations, classrooms and instructional labs, or research computing/HPC. Includes managing file and print shares, wired networks, and Engineering specific software and licensing.


Customer Service and Support

  • Delivers excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.
  • Works on a team of IT professionals supporting the instructional, research, or administrative customers of the College of Engineering.
  • Works with units, teams, and individuals to provide the unique technological needs for their instructional, research, and administrative technology environment.
  • Works to build relationships with customer community by proactively communicating relevant information and discussing their needs, initiatives, and service levels through periodic meetings.
  • Work to resolve customer satisfaction issues.

System and Network Support

  • Assist in planning, research, purchasing, and installation of IT systems and products (hardware/software deployment).
  • Analyze functional and performance issues associated with use of technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.
  • Consult with customers on installation and use of software applications, including interfaces with network connections and optimizing systems for best performance.
  • Provide customer assistance with network connectivity, administer and audit local building networks, manage DNS and DHCP for departmental networks.
  • Advise and assist in the use of varied computing and communications technology.
  • Provide hardware quotes for purchasing and consultation.

Organizational Support

  • Interact with various teams within Engineering IT Shared Services to ensure outstanding service delivery to customers.
  • As needed, supervise student/hourly employees, including the assignment of tasks, performance management, etc.
  • As needed, serve as a mentor/coach to junior staff.
  • Implement centralized services where practical and align them to the unique needs of unit or customers.
  • Work on cross-functional teams, with limited authority for final decision making.

Project and Task Delivery

  • Manage projects at the divisional or team level and drive deliverables and results by designated deadlines.

Other Duties as Assigned


Required Qualifications:

  • Four (4) years of progressively more responsible work experience in an Information Technology (IT) related profession.
    • College course work which included Information Technology (IT), IT Management, or a closely related discipline, may be substituted for experience as follows:
      • 60 semester hours or associate degree equals one (1) year
      • 90-120 semester hours or bachelor’s degree equals two (2) years
  • Experience working in a customer service environment.
  • Experience in workstation management on Windows, Macintosh, or Linux environment.
  • Experience in the administering of Microsoft Active Directory, LDAP, or other directory service.

Ideal candidates will have:

  • Experience in technology at an institution of higher education or equivalent.
  • Experience scripting or programing in at least one format or language.
  • Proficiency in workstation management on Windows, Macintosh, or Linux environment.
  • Ability to diagnose network problems and maintain network security. Knowledge of essential network services (DNS, DHCP, VoIP, and/or VPNs).
  • Familiarity with technology tools to optimize delivery of IT services, such as endpoint management, system imaging, or centralized configuration solutions.
  • Knowledge of the systems and operations used within the areas and departments of responsibility.
  • Knowledge of networking services and network connectivity methods.
  • Excellent customer service skills.
  • Excellent oral and written communications skills.
  • Ability to contribute strongly to cross-functional groups assigned to tasks or project work.
  • Ability to oversee and coordinate activities of user groups.
  • Ability to effectively communicate and professionally interact with all staff levels and customer groups.
  • Ability to identify and resolve technical problems.
  • Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.
  • Knowledge in the application of IT security concepts.
  • Knowledge of two or more common operating system platforms.
  • Knowledge using Microsoft Active Directory, LDAP, or other directory services.

This is a full-time Civil Service Information Technology Technical Associate position appointed on a 12-month service basis. The expected start date is as soon as possible after March 3, 2021. The minimum salary for the It Specialist is $46,400. Salary is commensurate with experience and qualifications.

To Apply:

Applications must be received by March 3, 2021. Apply for this position using the “Apply for Position” button below. If you have not applied before, you must create your candidate profile at If you already have a profile, you will be redirected to that existing profile via email notification. To complete the application process:

Step 1) Submit the Staff Vacancy Application.

Step 2) Submit the Voluntary Self-Identification of Disability forms.

Step 3) Upload the following documents:

cover letterresume (months and years of employment must be included)academic credentials for all degrees attained (unofficial transcripts or diploma may be acceptable)names/contact information for three references.

In order to be considered as a transfer candidate, you must apply for this position using the “Apply for Position” button below. Applications not submitted through this website will not be considered. For further information about this specific position, contact Kelsey Krok at [email protected] For questions about the application process, please contact 217-333-2137.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.

The University of Illinois is an Equal Opportunity, Affirmative Action employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. For more information, visit

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment

College Name or Administrative Unit:Engineering Category:8-Technical Title:IT Specialist - Engineering IT Shared Services (140015) Open Date:02/17/2021 Close Date:03/03/2021 Organization Name:Engineering IT Shared Services




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Job No:
Posted: 2/19/2021
Application Due: 3/3/2021
Work Type: Full Time