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IT Specialist - Engineering IT Shared Services (140015)

Employer: University of Illinois at Urbana-Champaign
Location: Champaign, IL

Employment Type: Full Time
Institution Type: Four-Year Institution

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IT Specialist

Engineering IT Shared Services

University of Illinois Urbana-Champaign

Engineering IT Shared Services at the University of Illinois at Urbana-Champaign seeks applicants for the IT Specialist position. Engineering IT is the primary information technology services provider for Grainger Engineering at Illinois, serving the IT needs of more than 1,100 faculty and staff and over 10,000 students. The mission is to ensure that all faculty, students and staff in the College have easy and well-supported access to IT services that are second to none in support of their teaching, research, and learning. Engineering IT prides itself on a user-centric approach to IT, with emphasis on effectiveness, visibility and accountability. This is an excellent opportunity to join a dynamic team. More information about Engineering IT can be found at http://it.engineering.illinois.edu/aboutus/.

Engineering IT Shared Services values employees who are able to work autonomously and on a team with integrity, honesty, comfort with ambiguity, and a growth mindset. Individuals that demonstrate commitment and determination in their work will find this a rewarding and supportive environment.

The IT Specialist provides end-user workstation, application, and system support for assigned departments and users within the College of Engineering, which includes focusing on one or more of the following: administrative business and academic operations, classrooms and instructional labs, or research computing/HPC. Includes managing file and print shares, wired networks, and Engineering specific software and licensing.

DUTIES AND RESPONSIBILITIES:

Customer Service and Support

Delivers excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.
Works on a team of IT professionals supporting the instructional, research, or administrative customers of the College of Engineering.
Works with units, teams, and individuals to provide the unique technological needs for their instructional, research, and administrative technology environment.
Works to build relationships with customer community by proactively communicating relevant information and discussing their needs, initiatives, and service levels through periodic meetings.
Work to resolve customer satisfaction issues.

System and Network Support

Assist in planning, research, purchasing, and installation of IT systems and products (hardware/software deployment).
Analyze functional and performance issues associated with use of technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.
Consult with customers on installation and use of software applications, including interfaces with network connections and optimizing systems for best performance.
Provide customer assistance with network connectivity, administer and audit local building networks, manage DNS and DHCP for departmental networks.
Advise and assist in the use of varied computing and communications technology.
Provide hardware quotes for purchasing and consultation.

Organizational Support

Interact with various teams within Engineering IT Shared Services to ensure outstanding service delivery to customers.
As needed, supervise student/hourly employees, including the assignment of tasks, performance management, etc.
As needed, serve as a mentor/coach to junior staff.
Implement centralized services where practical and align them to the unique needs of unit or customers.
Work on cross-functional teams, with limited authority for final decision making.

Project and Task Delivery

Manage projects at the divisional or team level and drive deliverables and results by designated deadlines.

Other Duties as Assigned

QUALIFICATIONS

Required Qualifications:

Four (4) years of progressively more responsible work experience in an Information Technology (IT) related profession.
- College course work which included Information Technology (IT), IT Management, or a closely related discipline, may be substituted for experience as follows:
  - 60 semester hours or associate degree equals one (1) year
  - 90-120 semester hours or bachelor’s degree equals two (2) years
Experience working in a customer service environment.
Experience in workstation management on Windows, Macintosh, or Linux environment.
Experience in the administering of Microsoft Active Directory, LDAP, or other directory service.

Ideal candidates will have:

Experience in technology at an institution of higher education or equivalent.
Experience scripting or programing in at least one format or language.
Proficiency in workstation management on Windows, Macintosh, or Linux environment.
Ability to diagnose network problems and maintain network security. Knowledge of essential network services (DNS, DHCP, VoIP, and/or VPNs).
Familiarity with technology tools to optimize delivery of IT services, such as endpoint management, system imaging, or centralized configuration solutions.
Knowledge of the systems and operations used within the areas and departments of responsibility.
Knowledge of networking services and network connectivity methods.
Excellent customer service skills.
Excellent oral and written communications skills.
Ability to contribute strongly to cross-functional groups assigned to tasks or project work.
Ability to oversee and coordinate activities of user groups.
Ability to effectively communicate and professionally interact with all staff levels and customer groups.
Ability to identify and resolve technical problems.
Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.
Knowledge in the application of IT security concepts.
Knowledge of two or more common operating system platforms.
Knowledge using Microsoft Active Directory, LDAP, or other directory services.

This is a full-time Civil Service Information Technology Technical Associate position appointed on a 12-month service basis. The expected start date is as soon as possible after March 3,2021. The minimum salary for the It Specialist is $46,400. Salary is commensurate with experience and qualifications.

To Apply:

Applications must be received by March 3, 2021. Apply for this position using the “Apply for Position” button below. If you have not applied before, you must create your candidate profile at http://jobs.illinois.edu. If you already have a profile, you will be redirected to that existing profile via email notification. To complete the application process:

Step 1) Submit the Staff Vacancy Application.

Step 2) Submit the Voluntary Self-Identification of Disability forms.

Step 3) Upload the following documents:

cover letterresume (months and years of employment must be included)academic credentials for all degrees attained (unofficial transcripts or diploma may be acceptable)names/contact information for three references.

In order to be considered as a transfer candidate, you must apply for this position using the “Apply for Position” button below. Applications not submitted through this website will not be considered. For further information about this specific position, contact Kelsey Krok at krok2@illinois.edu. For questions about the application process, please contact 217-333-2137.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer.

As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.

The University of Illinois is an Equal Opportunity, Affirmative Action employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. For more information, visit http://go.illinois.edu/EEO.

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment

College Name or Administrative Unit:Engineering Category:8-Technical Title:IT Specialist - Engineering IT Shared Services (140015) Open Date:02/17/2021 Close Date:03/03/2021 Organization Name:Engineering IT Shared Services

Organization

Since its founding in 1867, the University of Illinois at Urbana-Champaign has earned a reputation as a world-class leader in research, teaching, and public engagement.

Faculty

A talented and highly respected faculty is the University's most significant resource. Many are recognized for exceptional scholarship with memberships in such organizations as the American Academy of Arts and Sciences, the National Academy of Sciences, and the National Academy of Engineering.

Our faculty have been awarded Nobel Prizes, Pulitzer Prizes, and the Fields Medal in Mathematics.The success of our faculty is matched by that of our alumni: 11 are Nobel laureates and another 18 have won Pulitzer Prizes.

Academic Resources

Academic resources on campus are among the finest in the world. The University Library is one of the largest public university collections in the world with 11 million volumes in its 37 unit libraries. Annually, 53,000,000 people visit its online catalog. Students have access to thousands of computer terminals in classrooms, residence halls, and campus libraries for use in classroom instruction, study, and research.

Research

Students and scholars find the University an ideal place to conduct research. The Beckman Institute for Advanced Science and Technology is a model for interdisciplinary research, where eighteen research groups from sixteen University departments work within and across three broadly defined themes: biological intelligence, human-computer intelligent interaction, and molecular and electronic nanostructures. The University is also home to the National Center for Supercomputing Applications (NCSA).

Undergraduate Education

The University has a fundamental commitment to undergraduate education. Nearly 28,000 undergraduate students are enrolled in nine undergraduate divisions, which together offer some 4,000 courses in more than 150 fields of study.

Undergraduate admission is highly selective. In the 2001 freshman class, students in the middle 50% had ACT scores between 25 and 30 and ranked between the 83rd and 96th percentiles of their high school graduating classes.

The University enrolls over 9,000 graduate and professional students in more than 100 disciplines. It is among the top five universities in number of earned doctorates awarded annually in the United States.

Also integral to the University's mission is a commitment to public engagement. Each year about 65,000 Illinois residents participate in scores of conferences, institutes, courses, and workshops presented statewide. Research and class projects take students and professors off campus to share expertise and technical support with Illinois farmers, manufacturing firms, and businesses. In a typical year, student volunteers log more than 60,000 volunteer hours.

The Arts

A major center for the arts, the campus attracts dozens of nationally and internationally renowned artists each year to its widely acclaimed Krannert Center for the Performing Arts. The University also supports two major museums: the Krannert Art Museum and Kinkead Pavilion; and the Spurlock Museum, a museum of world history and culture.

Other major facilities include the multipurpose Assembly Hall (16,500 seats); Memorial Stadium (70,000 seats), site of Big Ten Conference football games; and the Intramural-Physical Education Building, one of the largest recreational facilities of its kind on a university campus.

Inclusive Illinois, one campus, many voices

Inclusive Illinois is the University’s commitment to cultivating a community at Illinois where everyone is welcomed, celebrated, and respected. Illinois is about how we value difference to make a difference. http://www.inclusiveillinois.illinois.edu/

As evidence of the University’s commitment to enhance the working, living, and learning environment for faculty, staff, and students, the University will encourage a standard of conduct and behavior that is consistent with the values of inclusivity. In an environment of inclusivity, there is no place for acts of hatred, intolerance, insensitivity, bigotry, threats of violence, harassment or discrimination.

Inclusive Illinois, one campus, many voices

Inclusive Illinois is the University’s commitment to cultivating a community at Illinois where everyone is welcomed, celebrated, and respected. Through education, engagement, and excellence, each voice creates the Inclusive Illinois Experience.

How can we appreciate difference to make a difference?

Illinois is the place where we embrace difference. We embrace it because we value it. We value it because we know that we have so much to learn from each other in our living, learning, and working environment.

Illinois is the place where we recognize the power of possibility and where great potential is realized. Inclusive Illinois is the vision of that place: a vision made real by leadership and commitment.

Illinois is the place where consensus is forged by discourse and where everyone’s contributions are recognized: significant contributions that elevate us because they are informed and enhanced by race, ethnicity, gender, sexual orientation and gender identity, age, physical ability, religion, class, and national origin. We are enriched by these perspectives, and we are united by the very discourse that brings these views together.

It is a process. It is transformative. And we celebrate the remarkable changes we set in motion here … taking an important step … crossing boundaries … starting with our own.

It all starts with each of us: with our willingness to embark on the journey in the search for answers, and with our openness and acceptance of the answers we find. Illinois is the place where it all comes together.

Learn more about how Inclusive Illinois promotes diversity here.

Commitment to Equal Opportunity

The commitment of the University to the most fundamental principles of academic freedom, equality of opportunity, and human dignity requires that decisions involving students and employees be based on individual merit and be free from invidious discrimination in all its forms, whether or not specifically prohibited by law. Among the forms of invidious discrimination prohibited by the University policy but not law is discrimination, including harassment, on the basis of sexual orientation. Complaints of invidious discrimination in violation of University policy are to be resolved within existing University procedures. The policy of the University of Illinois is to comply with all federal and state nondiscrimination, equal opportunity, and affirmative action laws, orders, and regulations. The University will not engage in discrimination or harassment against any person because of race, color, religion, sex, national origin, ancestry, age, marital status, disability, unfavorable discharge from the military, or status as a disabled veteran or a veteran of the Vietnam era. This nondiscrimination policy applies to admissions, employment, and access to and treatment in University programs and activities

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