Communications Operator, Police Department, 27575

UMKC Volker Campus
Feb 19, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
Job Title: Communications Operator, Police Department, 27575
Location: UMKC Volker Campus
Full/Part Time: Full-Time
Job ID: 35448
Hiring Department

UMKC Police Department

Job Description UMKC Police Department is accepting applications for the position of Communications Officer. This person will receive incoming calls to the Police Department, routing and logging them as appropriate; arranging for dispatch of officers to scene of complaint; gathering and managing incident-related data. Responsibilities include, but are not limited to:
  • Answer multi-line and emergency phones. Acting as an after-hours emergency switchboard.
  • Gathering information for emergency and non-emergency complaints and prioritize all calls according to importance. Relaying information as appropriate.
  • Greeting walk-in customers; serving as receptionist.
  • Using computer, maintain duty log of all police, security guards and cadets.
  • Using specialized software (computer aided dispatch and MULES), entering and retrieving criminal action information.
  • Maintaing call lists for routing of calls. Maintaing daily logs.
  • Generating daily incident report forms and Clery reports; post to website. Preparing and distributing records/reports as designated to campus, courts and others as specified. Providing reports to the public and collecting appropriate fees for reports and fingerprints. Preparing administrative reports and records.
  • Handling multi-channel police radio console to route appropriate personnel to designated areas in response to calls for assistance, crimes, buildings, alarms, and traffic stops among other things.
  • Monitoring alarm systems for University buildings and security cameras.
  • Making callouts and fill out work orders.
  • Mergeing departmental records from field reporting systems. Entering police reports (incidents, accidents, bookings, dispositions, follow-ups, etc). Proofreading reports. Filing and storing reports and records.
  • Recording traffic stop profile information.
  • May conduct field training for new communications operators.
  • Other duties as assigned.
Minimum Qualifications
  • High school diploma or equivalent
  • 2 years of experience from which comparable knowledge, skills and abilities can be acquired is necessary
Preferred Qualifications
  • Previous work experience in dispatch, communications, public safety, and/or law enforcement environment is highly preferred
  • 3 years of general office experience is preferred
Full Time/Part Time

Full Time


Staring wage is $15.00 per hour

  • Schedule will vary based on needs of the department. Will include nights, weekends and holidays.
  • Shifts are 7 a.m. - 3 p.m., 3 p.m. - 11 p.m. or 11 p.m. - 7 a.m.
Application Deadline

February 28, 2021

Application Instructions

Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

If you are experiencing technical problems, please call (800) 488-5288.


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Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.


To read more about Equal Employment Opportunity (EEO) please use the following links:

UMKC Statement on Diversity

UMKC values diversity as central to its mission as an urban-serving research university and as a driver of excellence in teaching and learning. UMKC embraces a broad spectrum of diversities, including race, ethnicity, culture, nationality, gender, age, sexual orientation, disability, linguistic ability, learning style, religion, socioeconomic and veteran status, life experiences, educational level and family structure. For more information on our diversity mission, visit the Office of Diversity and Inclusion website:

UMKC is the largest comprehensive, fully accredited university in the Kansas City area. Our students come from all 50 states and over 85 countries, enriching our community with diverse perspectives. With more than 125 academic areas, our students have a lot of opportunities to explore on their way to discovering and creating their perfect career. We are at the heart of a thriving urban area where the city’s life and energy influence everything that happens here. We are Kansas City’s university and we can’t wait for you to join us! Find out more about UMKC in the About UMKC section of our website.

Details about UMKC’s community and the benefits of being an employee can be found on our careers page.

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