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IT Support Specialist I

Job description

IT Support Specialist I

Job ID: 224193
Location: Columbus State University
Full/Part Time: Full-Time
Regular/Temporary: Regular

Job Summary
The Department of University Information and Technology Services at Columbus State University invites applications for an IT Support Specialist I. This position will offer technical support for faculty and staff in the use of technology, including hardware and software. Support will include, but is not limited to, actively training during the resolution of difficult or complex procedural and technical problems associated with the use of computer systems, provide one-on-one sessions ensuring stability, accessibility, and proper configuration of assigned technical systems and components, and creatively analyzing issues and implementing solutions according to proper guidelines and procedures.

Responsibilities include but are not limited to: bringing innovative ideas to the teaching and learning aspect to higher education; analyzing user requirements, procedures, and problems and developing technical solutions; providing support on various software packages, hardware, and peripheral devices; installing, upgrading, and performing maintenance to software, hardware, and peripheral equipment following design specifications; testing and monitoring software, hardware, and peripheral equipment to evaluate use, effectiveness, and adequacy of product for end-users; inspecting, configuring, and preparing equipment for delivery to end-users; performing remote access to resolve technical issues; performing inventories and requisitioning equipment or supplies; maintaining complete records of daily activities, problems, and remedial action taken in a ticketing database; providing users with ongoing technical support by developing documentation; providing timely response and resolution or escalation to serviceable trouble tickets; and all other related duties as assigned.

Required Qualifications
Minimum qualifications include a Bachelor's degree and one to two years of applicable experience; or an equivalent combination of education, training, and experience that demonstrates the ability to perform the required skills. The successful candidate must posses an excellent working knowledge of technology; be highly organized with the ability to multitask; possess the ability to follow the CSU strategic plan, especially with the making students successful; be a self-starter with the ability to handle multiple tasks and deadlines with minimal supervision; possess a high level of problem solving ability as well as the ability to work closely with faculty and staff; possess extensive experience with computer systems and business software programs including MS Office, Windows 10, and Mac OS; a demonstrated knowledge of PC remote and PC imaging processes; the ability to lift up to 50 pounds of equipment; possess excellent customer service skills and professional demeanor; strong oral and written communication skills; and exceptional time management skills.

Proposed Salary
The annualized salary range for this position is $32,253 - $36,284 and includes full benefits.

Required Documents to Attach

  • Cover Letter / Letter of Application
  • Curriculum Vitae / Resume

Contact Information
If you have any questions, please contact the Human Resources Office at 706-507-8920, or e-mail to [email protected].

Conditions of Employment
A successful criminal background check will be required as a condition of employment.

Special Applicant Instructions
Review of applications will begin immediately and will continue until the position is filled. Columbus State University is an Affirmative Action/Equal Opportunity Employer, Committed to Diversity in Hiring.

All applications and required documents must be submitted using Columbus State University's online employment site and a complete packet must be submitted for full consideration.

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=30000&JobOpeningId=224193&PostingSeq=1

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Job No:
Posted: 2/18/2021
Application Due: 2/18/2033
Work Type: Full Time