Patient Relations Assistant/UKHC

Job description

Job Title:

Patient Relations Assistant/UKHC

Requisition Number:


Department Name:

M3030:Cancer Clinic Services

Work Location:

Lexington, KY

Grade Level:


Salary Range:


Type of Position:


Position Time Status :


Required Education:


Click here for more information about equivalencies::

Required Related Experience:

3.5 yrs

Required License/Registration/Certification:


Physical Requirements:

Sitting at computer workstation for extended periods. Repetitive motion.


Monday – Friday 8:00 am – 5:00 pm

Job Summary:

The Patient Relations Assistant is a first-line customer service representative for the Comprehensive Breast Care Center at Markey Cancer Center. This position will be responsible for respectfully acknowledging, greeting patients, and answering phones according to established guidelines.

Other duties include: proactively identifying opportunities to provide a positive patient experience by anticipating patients’ needs (eg. provide directions/way finding), monitoring wait times for individual patients, communicating appropriate techniques such as “blameless apology” to manage patient wait time expectations.

In addition, this position will be responsible for resolving patient complaints in an empathetic and timely manner, collaborating with teammates and leadership to prevent and resolve service failure process problems, and ensuring proficient patient registration.

The Patient Relations Assistant also uses electronic tools to ensure patient insurance eligibility, and recognizes and provides initial resolution of errors in computer system.

Skills / Knowledge / Abilities:

Working knowledge of UK Healthcare systems. Experience in registration and appointment scheduling. Attention to detail, computer literacy

Does this position have supervisory responsibilities? :


Preferred Education/Experience:

Associate degree plus two or more years related experience preferred.

Deadline to Apply:


University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.




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Job No:
Posted: 2/18/2021
Application Due: 2/25/2021
Work Type: Full Time