Technical Support Analyst

Job description

Job Title: Technical Support Analyst
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 48503
Department Office of Enrollment ManagementEqual Employment Opportunity An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be viewed at: Responsible for providing technical customer support for software and student information systems security access as well as the monitoring of system and network security for the Office of Enrollment Management. Serves as one of the Security coordinators for Campus Solutions access. Makes sure the employees have had the proper training courses. Sets up the ROW level security and approves the ROLE requests . Serves as internal contact for access inquiries, updates and removals.

Serves as departmental security coordinator. Maintains internal data base records and documentation on faculty and staff access authorization for management review. Audits to ensure that continued security access is needed by faculty, staff and OPS employees. Monitors scheduled routine risk and vulnerability assessments, including but not limited to network and subnet scanning. Reports incidents to the Security Analyst for assessment and additional computer forensics.

Assists the Security Analyst with educating staff on emerging security trends, notification of newly released vulnerabilities, and administering Enrollment Management's annual security training. Ensures NIST standards are met. Performs other duties or activities as needed/requested.Qualifications A high school diploma or equivalent and two years experience, or a combination of post high school education and experience equal to two years is required for consideration. Experience should be relevant and related to the responsibilities of the job.

Qualified candidates will possess the ability to prioritize and organize multiple work assignments simultaneously.

Qualified candidates will have experience using a variety of computer software applications.

Candidates must attach a resume to be considered for the position.Preferred A Bachelor's degree in an appropriate area of specialization and one year of experience related to the responsibilities of the job are preferred. We seek energetic candidates who are detail-oriented, and who work well independently as well as in a team. Candidates should have the ability to review, analyze, formulate, and organize data and information and follow through on assignments. Applicants should be able to establish and maintain effective working relationships and should possess a strong sense of initiative while managing multiple responsibilities concurrently. Candidates should be able to communicate effectively both verbally and in writing.Anticipated Salary Range Mid to High 20sPay Plan This is an USPS (University Support Personnel System) position.Schedule If not otherwise specified, schedule is M-F, 8-5.Criminal Background Check This position requires successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.How To Apply If qualified and interested in a specific job opening as advertised, apply to Florida State University at If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.Veterans' Preference Certain service members and veterans, and the spouses and family members of the service members and veterans, will receive preference and priority in employment and are encouraged to apply for the positions being filled. For information on who may be eligible for Veterans' Preference, go to, or call FSU Human Resources at (850) 644-6034.

IMPORTANT: In order to claim Veterans' Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.Tobacco Free Campus Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.




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Job No:
Posted: 2/18/2021
Application Due: 3/1/2021
Work Type: Full Time