Student Success Case Manager/Coach

Job description

Job location: University Campus

Employment Type: Full-time
Posted data: 2021-03-01
Req: R4751
Job Description Summary

The Student Success Case Manager/Coach, reporting to the Associate Director of Student Success, promotes an increase in learning, persistence, and graduation by holistically addressing students’ university experiences. The Student Success Case Manager/Coach provides educational guidance, support, and assistance using a variety of advising techniques to create personalized interventions, coaching, and support services (both academic and non-academic) for all University College undergraduate students.

Job Description

The Student Success Case Manager/Coach will be responsible for the following:

  • Conduct one-on-one meetings with students to develop learning, financial, and life strategies that promote student success, specifically focusing on developing skills in time/stress management, goal setting, creating study plans, preparing for tests, utilizing individual learning styles, financial literacy, and other student success skills and strategies.
  • Work closely with other university departments and offices to provide institutional resources, assistance, and guidance to students to overcome barriers to student success. Barriers addressed include but are not limited to: financial aid issues, student accounts issues, behavioral issues, and wellness issues (e.g., medical withdrawals, medical interim leaves).
  • Foster the development of critical and creative thinking skills, problem solving, learning strategies, and inter-and intra-personal skills to result in improved success in and outside of the classroom, more connections to the campus community, and emphasis on future goals.
  • In collaboration with Faculty, assist students with course selection, registration and appropriate education solutions to overcome barriers to student success.
  • Determine the best personalized, proactive approach to serve students, as well as provide follow through and track the advancement of provided services through intentional assessment and evaluation.
  • Identify policies, processes, procedures, and behaviors that create barriers to student success and work with the Executive Director to address and resolve these system-level issues.
  • Process university withdrawals and capture data to identify and address the reasons why students withdraw as well as create intentional intervention strategies to decrease/deter the withdrawal outcome.
  • Manage, monitor, and use available early alert systems, to create intervention strategies and resolve student issues.
  • Serve on university committees and work collaboratively with key areas to support persistence, and graduation initiatives.
  • Perform other duties as required.



  • Master degree from a regionally accredited institution required.
  • A minimum of two years of experience working in academic advising, advocacy, and/or coaching.


  • Advanced interpersonal, written and presentation skills.
  • Experience working with diverse populations.
  • Superior negotiation, problem solving, and service skills.
  • Ability to analyze data in order to create and improve initiatives.
  • Ability to take initiative and strong organization and time management skills.


  • Demonstrated ability to work cooperatively with key stakeholders and constituent groups and foster a spirit of engagement.
  • Ability to use technology to effectively manage case load and work with clients.


The work environment characteristics described here are a representation of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office and University, handle various type of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.


The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Saint Leo University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success.

In addition to resume please include the following documents for consideration:

1. Cover Letter

2. Values Statement

Values Statement:

Please include a values statement (500 words or less) which highlights how your administrative philosophy and practices fit the Missions and Values of Saint Leo University. The University Ideal Mission Statement and Values are available on the Saint Leo website.




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Job No:
Posted: 2/17/2021
Application Due: 4/18/2021
Work Type: Full Time