Job description

Duke Nursing Highlights:

  • Duke University Health System is designated as a Magnet® organization
  • Nurses from each hospital are consistently recognized each year as North Carolina’s Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in the Triangle!
  • Relocation Assistance!


Job Code: 5366


Pay Target: H3

Date: 02/12/2021

Supervisory Responsibility: Yes

General Description of the Job Class

The Nursing Information System Specialist III has expert knowledge of a specific clinical discipline and clinical information systems as well as a significant understanding of other IT disciplines. The NISS III incorporates the organization's strategic objectives in the management and evaluation of the organization's clinical information systems. The NISS III has a broad knowledge of the IT market and uses this knowledge to teach others.

This position is open to NISS IIs and NISS IIIs. A NISS II hired into this role will be required to advance to the NISS III career ladder level within one year of hire. Candidates who are hired into this position who do not yet have their NISS III will be expected to report on their progress throughout the year.

Duties and Responsibilities of this Level

Integrate, manage, and plan resources to achieve strategic goals via the management of clinical information systems. Manage the design, acquisition, implementation, and evaluation of clinical information systems. Project resources required for system implementation and support. Assist in negotiations. Provide consultative services to customers and application and development teams as to workflow processes and technological solutions. Develop and implement educational strategies to promote understanding of the information system life cycle. Make oral and written presentations to organizational leadership. Identify and resource topics to enhance the knowledge and skill base of the clinical information team. Direct and coordinate complex projects with minimal guidance. Prepare cost analysis and engage internal and external resources. Act as a resource to NISS Level I and II. Approve system, operational, and department documentation.

This position will manage a Maestro Care training team. The manager role is responsible for the following:

  • Managing all personnel actions for assigned staff, which includes: hiring, performance management, career development, time off, work schedules, disciplinary actions, staff recognition, etc.
  • Ensure relevant information is disseminated to staff in a timely fashion. Help facilitate bottom-up communication between staff and leadership.
  • Develop buy-in and employee commitment to the organizational goals.
  • Create and support a work environment that promotes and recognizes the DUHS Values: Caring for Our Patients, Their Loved Ones, and Each Other through Teamwork, Diversity, Safety, Integrity, and Excellence.
  • This position will also function as a principal trainer for the assigned Epic/Maestro Care Application. Responsibilities for this role include the following:

  • Develop and maintain the updates to the lesson plans, quick start guides, exercise booklets, tip sheets, and other training resources for DUHS clinical staff. These training aids are identified and created as a result of workflow changes, optimization, efficiency training, and upgrade training.
  • Troubleshoot technical issues, collaborate with the analysts regarding workflows and environment changes, and maintaining the training environment.
  • Provide training and support for new healthcare providers and clinicians to the health system.
  • Manage content delivery for clinician training, in support of documentation compliance and patient safety, through future optimization, upgrades, and end-user performance improvements.
  • Develop eLearning content to streamline current content/curricula and to support upgrade training.
  • Develop content and deliver electronic references to meet clinician needs.
  • Develop and maintain post-training assessment data to support technology education research and innovation.
  • Coordinate the maintenance and rebuild the training and playground environments that are required prior to Duke Maestro Care application upgrades. The training environment must reflect the upgrade changes to support training.
  • Perform other related duties incidental to the work described herein.

    This position is open to NISS IIs and NISS IIIs. A NISS II hired into this role will be required to advance to the NISS III career ladder level within one year of hire. Candidates who are hired into this position who do not yet have their NISS III will be expected to report on their progress throughout the year.

    Required Qualifications at this Level

    BSN required along with coursework in mathematics, computer science or a computer-related field.

    Experience: Work requires five years of clinical nursing experience and five years of progressively responsible information system administration experience which includes leadership of a development team implementing a major information system, and some experience in a supervisory capacity.

    Degrees, Licensure, and/or Certification: Current or compact RN licensure in the state of North Carolina required. BLS required.

    Knowledge, Skills, and Abilities: N/A

    Distinguishing Characteristics of this Level


    Job Level: H2

    Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the communityfeel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.




    Diversity Profile: University



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    Job No:
    Posted: 2/17/2021
    Application Due: 2/24/2021
    Work Type: Full Time