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Network Services Manager

Employer
The University of North Carolina at Charlotte
Location
Kennedy

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Position Number:

003313

Vacancy Open to:

All Candidates

Working Title:

Network Services Manager

Position Designation:

EHRA Non-Faculty

Employment Type:

Permanent - Full-time

Months per Year:

12

Work Schedule:

M-F, 8a-5p

Hours per week:

40

FLSA Status:

Exempt

Division:

Academic Affairs

Department:

Office of OneIT (Adm)

Work Location:

Kennedy

Primary Purpose of Department:

We provide highly reliable information technology infrastructure, tools and services to empower the University to achieve its academic, research, administrative and service goals.

Primary Purpose of Position:

The Network & Voice Services Manager is responsible for the implementation and operation of technology infrastructure deployed within the university. This position is operationally responsible for ensuring the availability, integrity, and security for all IT networking infrastructure and for the day-to-day management of the Network & Voice Services Team.

Summary of Position Responsibilities:

- Supervise the Network & Voice Services team
- Develop and build career plan for team members
- Manage Network & Voice Services projects from project planning to implementation and operation
- Manage day-to-day departmental activities and facilitate resolution of technical problems
- Manage day-to-day workload and priorities of new and existing tasks, requests, and projects against available resources
- Research and recommend potential departmental and technology improvements to senior management
- Work closely with management to design and implement short- and long-term strategic plans to ensure network capacity meets existing and future requirements
- Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
- Improve operational intelligence by developing accurate dashboards with tools; create relevant metrics and reports for output to various levels of the organization; present findings on a set frequency to upper management
- Oversee deployment, integration and initial configuration of all new network solutions, and of any enhancements to existing network solutions in accordance with standard best operating procedures
- Oversee implementation of enterprise solutions focused in the areas of network (LAN, WAN, Wireless, VoIP)
- Oversee all aspects of the University’s phone system, including installation,
maintenance and troubleshooting
- Maintain working knowledge of all current network technologies and ensure the university continues to be a leader in technology

Minimum Education/Experience:

- Bachelor’s degree (prefer Computer Science/Information Systems)
- 3-5 years of hands on technical experience managing and configuring enterprise-wide LANs, WANs, WLANs, VPNs, etc
- 2-3 years successful leadership of a networking team with the ability to manage complex information systems and technical personnel
- Demonstrated in-depth knowledge and hands on experience in design, implementation and support of layered network models at the Access, Distribution/Aggregation, Core locations
- Demonstrated in-depth knowledge and hands-on experience in the design, implementation, and support of layer 3 protocols including OSPF, BGP, EIGRP, etc
- Demonstrated in-depth knowledge and hands-on experience in networking-related protocols and tools, such as DNS, DHCP, NTP, RADIUS, IPAM, TACACS, etc
- Competence in advanced networking technologies, virtualization technologies, and solutions including MPLS, virtual routing and forwarding, virtual device contexts, multicast routing, policy-based routing, QoS, traffic-shaping, load balancing, VPN tunnels, etc
- Experience with multiple network vendor solutions including Palo Alto, Citrix, Aruba & Infoblox
- Experience with Cisco solutions including LAN, WAN, data center, security and voice
- Experience in network engineering strategy, architecture, design, and implementation as applied to complex computing systems including routing and switching technologies, firewalls, load balancers, etc

Preferred Education, Knowledge, Skills and Experience:

- Demonstrated success with complete life cycle inventory management including inventory tracking through procurement, storage, deployment, operations, decommissioning, and disposal
- Demonstrated knowledge of cable plant standards and operations to include planning, installation, maintenance, and management
- Experience with cloud technologies
- Good understanding of the organization’s goals and objectives
- Excellent follow through and attention to detail

Preferred Certifications/Licenses:

Cisco certification

Special Notes to Applicants:

The finalist will be subject to a criminal background check.

Posting Open Date:

02/16/2021

Posting Close Date:

03/02/2021

Open Until Filled:

No

Organization

About Us

UNC Charlotte is North Carolina's urban research university. It leverages its location in the state's largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate and professional programs, and a focused set of community engagement initiatives. UNC Charlotte maintains a particular commitment to addressing the cultural, economic, educational, environmental, health, and social needs of the greater Charlotte region. 

Located in the state’s largest metropolitan area, UNC Charlotte is among the fastest growing universities in the UNC System.  A large public university with a small college feel, UNC Charlotte’s 1,000-acre campus is the home away from home for more than 29,000 students.  The University offers internationally competitive research and creative activity opportunities and exemplary undergraduate, graduate and professional programs coupled with a focused set of community engagement initiatives that enrich the region’s quality of life.

In fulfilling our mission, we envision a University that promises:

  • An accessible and affordable quality education that equips students with intellectual and professional skills, ethical principles, and an international perspective.
  • A strong foundation in liberal arts and opportunities for experiential education to enhance students’ personal and professional growth.
  • A robust intellectual environment that values social and cultural diversity, free expression, collegiality, integrity, and mutual respect.
  • A safe, diverse, team-oriented, ethically responsible, and respectful workplace environment that develops the professional capacities of our faculty and staff.

To achieve a leadership position in higher education, we will:

  • Rigorously assess our progress toward our institutional, academic, and administrative plans using benchmarks appropriate to the goals articulated by our programs and in our plans.
  • Serve as faithful stewards of the public and private resources entrusted to us and provide effective and efficient administrative services that exceed the expectations of our diverse constituencies.
  • Create meaningful collaborations among university, business, and community leaders to address issues and opportunities of the region.
  • Develop an infrastructure that makes learning accessible to those on campus and in our community and supports the scholarly activities of the faculty.
  • Pursue opportunities to enhance personal wellness through artistic, athletic, or recreational activities.
  • Operate an attractive, environmentally responsible and sustainable campus integrated with the retail and residential neighborhoods that surround us.

Dual Career

The University of North Carolina at Charlotte is committed to the recruitment and retention of highly qualified and productive faculty, administrators, and other professional staff members. We recognize that career decisions are influenced by family considerations.  For up to one year from the date of an employee’s relocation to Charlotte, the University will assist the employee’s  spouse or domestic partner with efforts to find employment within the University and/or within the surrounding area.

Diversity at UNC Charlotte

UNC Charlotte is committed to cultivating diversity and inclusion throughout the campus. Our campus community is comprised of people who represent the wide breadth of gender identities, sexualities, races and ethnicities, faith traditions, nationalities, and other social groups and backgrounds.  All of these identities and experiences enrich the University as a whole.  UNC Charlotte strives to celebrate and leverage the benefits of this diversity, and to sustain an inclusive and welcoming environment for all students, faculty, and staff.

To learn more about plans, programs, resources and news and events relating to diversity and inclusion at UNC Charlotte please use the following link: https://diversity.uncc.edu/

To access the full text of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion please use the following link: https://diversity.uncc.edu/sites/diversity.uncc.edu/files/media/Campus%20Plan%20for%20Diversity%2C%20Access%2C%20and%20Inclusion%202016.pdf

Optional text if space allows….

Overview of the UNC Charlotte Plan for Campus Diversity, Access and Inclusion.

The goal of quality education for all at UNC Charlotte is the foundation for our Diversity Plan.  At its fullest potential, higher education allows students to interact with people from different backgrounds and to engage a range of ideas and perspectives.  This educational experience cultivates the skills that graduates will need to function adeptly in a global society.  

As North Carolina and the Charlotte region undergo rapid population growth and demographic change, UNC Charlotte must respond to the needs of a more diverse student population. It is imperative that the University prepare its students to become leaders and thriving citizens in a pluralistic and multicultural society. In adopting our Diversity Plan, we affirm that:

  •  

    • We believe that a diverse faculty, staff and student body are critical in advancing teaching, scholarship, and community engagement at UNC Charlotte.
    • We are committed to enhancing opportunities for living, working and learning in a diverse environment
    • We are committed to educating our students to interact effectively and respectfully in the global community. 

      The Plan identifies components of a diverse campus community and outlines steps toward building an inclusive environment that promotes the success of all students, faculty, and staff. It is a living document that affirms our institutional values and is designed to offer guidance to University departments and units for achieving the University goals for diversity.  The seven broad objectives of the Diversity Plan are:

      1: Promote a broad understanding of goals for diversity, access, and inclusion for the University through active outreach to the campus community.

      2: Recruit and graduate a diverse student body that reflects community diversity and addresses the state’s need to increase access to higher education for historically underrepresented and economically disadvantaged students.

      3: Increase the recruitment of underrepresented faculty and advance their progression through the faculty ranks.

                  4: Increase the representation of staff from underrepresented groups.

      5: Ensure the presence of institutional environments and course development that enhance learning and appreciation for the full range of diversity.

      6: Develop external relationships with the community to enhance diversity on and off campus.

                  7: Ensure the Success of the Plan through Assessment, Accountability, and Recognition.

       

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