Patient Relations Assistant

Job description

Job Title:

Patient Relations Assistant

Requisition Number:


Working Title:

Patient Access Assistant - Turfland

Department Name:

7A312: Dentistry- Turfland Gen Dent

Work Location:

Lexington, KY

Grade Level:


Salary Range:


Type of Position:


Position Time Status :


Required Education:


Click here for more information about equivalencies::

Required Related Experience:

3.5 yrs

Required License/Registration/Certification:


Physical Requirements:

Working at a computer for extended periods of time.


Monday – Friday Day Shift.

Job Summary:

The Patient Relations Assistant will provide registration/patient check-in, appointment scheduling, patient check-out, maintain patient medical files, and provide excellent customer service. The successful candidate will be required to maintain 95% accuracy on skills assessments and 95% accuracy on audit.

Internal Employee Being Considered

Skills / Knowledge / Abilities:

Customer service focus, teamwork, effective written & verbal communication, empathy, judgment, problem solving, organizational knowledge, Attention to detail, accuracy, computer literacy, 95% accuracy on skills assessment, 95% accuracy on audit, customer service focused, teamwork, effective written & verbal communication, proficiency with sequential numbers, empathy, judgement, problem solving, organizational knowledge, sensitivity to patient privacy.

Does this position have supervisory responsibilities? :


Preferred Education/Experience:

Candidates who have completed the UK College of Dentistry Patient Access Training Program highly preferred.

Deadline to Apply:


University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.




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Job No:
Posted: 2/16/2021
Application Due: 2/25/2021
Work Type: Full Time