Cashier Checker, Campus Dining Services

Job description

Job location: Class of 1920 Dining Commons

Employment Type: Full-time
Posted data: 2021-02-15
Req: JR00029240
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Cashier Checker, Campus Dining Services

Job Profile Title

Cashier Checker

Job Description Summary

Cashier Checker

Job Description

Residential & Hospitality Services (RHS) provides essential 24/7 services for the University of Pennsylvania, comprising student housing, residential and campus dining services, conference and event services, University Club operations, and services for those seeking off campus housing. RHS responsibilities include administering housing-related services to 11 College Houses and Sansom Place (graduate and undergraduate housing) across campus, working with other partners to provide students and guests with services that support living and learning in the University residences; and overseeing numerous food operations and dining services to ensure delivery of consistent, high-quality food to a diverse on-campus clientele through a wide variety of venues.

Penn Dining

As the University's food service professional, Penn Dining oversees food operations and dining services, and consults on all food-related planning issues. Our mission is to ensure delivery of consistent, high-quality food to a diverse on-campus clientele through a wide variety of venues.


Cashiers are expected to serve as ambassadors to both Campus Dining Services and the University in general. They must represent both in a friendly, professional, courteous, and efficient manner and set a positive tone for all customer interactions. They must communicate with customers, other members of the University community and guests in a respectful and tactful manner concerning general information on Campus Dining Services and University events, policies and physical locations. They must be knowledgeable about unit information and policies, including but not limited to hours of service for all dining halls, daily menu information, schedules of unit shutdowns and reopenings, upcoming special events and other general information. They must enforce the meal contract and entrance policies fairly and without prejudice and should endeavor to promptly mitigate any questions, problems, or potential conflicts with customers due to misunderstandings, under the guidance of unit leaders and management.

Job Duties:

Greet customers and examine identification/access cards individually; set up point of sale equipment, verify cash bank amounts with unit leaders and activate electronic access systems before and after each shift. According to unit needs, cashiers may distribute, maintain and oversee various menus, nutritional postings, special events and customer survey materials, maintain and ensure the accuracy of written menu boards and assist in other ways with the dissemination of materials and information in order to satisfy customer expectations. Control access to cash receipts, providing one to every customer who pays cash; debit/credit account records, providing a copy of any receipt generated from a cashless account sale and acquiring any necessary customer or management signatures. Responsible for following all correct safety and sanitation procedures, including but not limited to following HACCP guidelines. Ongoing training is mandatory and must be attended when offered. Adhere to all Dining and University policies regarding cash transactions and monitoring procedures, including but not limited to accurately completing all paperwork and cashier reports associated with sales and also accounting for and correcting as necessary any discrepancies in sales receipts and cash bank balances with management or Unit Leaders. Assist in the unit through cleaning, restocking, organizing, removing dishes and other debris from dining halls and service areas, performing minor preparation and set-up and other duties. Maintain the areas in and around the cashier booths/access areas, keep work and service areas clean and organized and assist in the removal of debris and other obstructions that could detract from the accessibility, safety and professional appearance of customer access areas. Other duties and responsibilities as assigned.


High School Diploma or GED is preferred and 0 to 1 year of experience or equivalent combination of education and experience. Previous hospitality/customer service experience required. Demonstrated ability to communicate effectively with customers and to implement management direction. Must be willing to work flexible hours, 7 day a week operation, including late nights/early mornings. Position works 9 months per year.

Job Location - City, State

Department / School

Residential and Hospitality Services

Pay Range

Affirmative Action Statement 
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements 
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.




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Job No:
Posted: 2/16/2021
Application Due: 2/25/2021
Work Type: Full Time