Mail Production Operator

Job description

Mail Production Operator

US-NJ-Princeton

Job ID: 2020-12260
Type: Full-Time
# of Openings: 1
Category: Campus and Auxiliary Services

Princeton University

Overview

Print and Mail Services is well-positioned to meet the current needs of the University. The Mail Production Operator is an important element of the department’s mission to provide the University community with the highest possible quality of customer service, design, print, and production capabilities, as well as a highly accurate and efficient mail services unit to support Princeton’s teaching and research mission.

Located in the department’s main production facilities at the Forrestal Campus, the Mail Production Operator is responsible for overseeing the mail service requirements within the print section of the department as assigned by the Assistant Director of Print and Mail Services. The department’s printed material may be mailed within the campus, or sent externally for domestic and international destinations. Accurate and cost-effective processing of mail must be adhered to in an expeditious manner, as mail submission deadlines are vital for University clients. This requires that the Mail Production Operator be skilled at all elements of the mail process, such as inkjet addressing, insertion of multiple print components, application of automated postage to large volumes of complex mail, and the use of print job management software. The position must ensure adherence to all United States Post Office compliance guidelines while honoring confidentiality for University clients.

The Mail Production Operator must assist the Print Production Operator with production of high quality digital print output and bindery finish work. Quality control of the department’s digital output in print format with final inspection prior to delivery to the client is vital; therefore, the cooperation between these two positions is of paramount importance.

The Mail Production Operator must be able to effectively operate a wide range of automated mailing and postage equipment, as well as machinery used in the print section of the department. This includes inkjet mail addressing equipment, mail inserting machines, high-speed postage application meters, complex digital presses, automatic cutters, folders, in-line collating / scoring / stapling machinery, and perfect / O-ring bindery machines. Keen knowledge of the software and the electronic controllers used to operate the machinery is necessary.

Print and Mail Services fulfills more than 6,000 jobs annually, and it is crucial that the department fulfill those jobs in a timely and accurate manner. The Mail Production Operator must ensure that the customer service provided meets or exceeds the expectations of the department’s clients, and that any concerns are promptly addressed.

The position balances a significant workload and works collaboratively with a varied group of people. He/she manages multiple challenges daily, while maintaining routine responsibilities. Production quality for Print and Mail Services has broad implications within the campus community at many levels; therefore, decision-making needs to be consultative in nature.

A full job description will be furnished prior to interview.

Responsibilities

Mail Production Services:

• Oversee the processing of mail preparation for material printed in the department’s digital production facility at the Forrestal Campus. This includes internal mail destined for the Princeton University campus, as well as mail sent via the following classes: 1st, Marketing, Non-profit, Periodical, and Priority to domestic and international destinations.
• Ensure all mail is processed in the most cost-effective manner to achieve optimal postal savings for University clients.
• Safely operate a wide range of automated mailing and postage equipment, which includes inkjet mail addressing machinery, mail inserting equipment, and high-speed postage application meters.
• Ensure inkjet and laser mail addresses are printed correctly with high image quality, and pass barcode quality standards as set by the United States Postal Service.
• Ensure that interior components match outside personalization on envelope for variable data match mail projects.
• Obtain final client approval prior to proceeding with mail production.
• Oversee submission of mail to pre-sort outsourced vendor to be comingled to achieve optimal postal rates.
• Enter postage values and job status in Avanti tracking system as jobs progress thru production and shipment.
• Periodically compare the department’s internal mail pricing with external mail vendors to maintain competitive industry pricing.
• Monitor balance of department’s postal funds held by United States Post Office and bulk mail pre-sort outsourced vendor.
• Oversee routine maintenance and schedule service on department’s mail processing equipment.
• Follow quality control measures that are established by Print and Mail Services.
• Organize and process completed jobs to departmental business office for final timely billing.

Print and Bindery Services:

• Assist Print Production Operator with production of digital print material utilizing Avanti job tracking system according to job ticket specifications. This includes producing production proofs, ensuring deadlines are met, prioritizing incoming work, and ensuring customer specification accuracy.
• Perform all bindery duties on print jobs in an accurate and efficient manner. This requires skillful and safe operation of all departmental bindery, cutting, and drilling equipment.
• Follow quality control measures that are established by Print and Mail Services.
• Ensure color calibration of digital presses remains favorable on a continual basis.
• Wrap, pack, and prepare jobs for delivery to client.
• Update job status on Avanti tracking system as jobs progress thru production and shipment.

Other Duties as Assigned:

• Support Assistant Director, Print and Mail Services, with processing of documentation to assist accurate and timely job billing.
• Support Production Supervisor with manufacture of custom envelopes printed with unique logos per client specification.
• Maintain inventory of mailing supplies and process orders for replenishment.
• Professionally communicate job specifications to co-workers using excellent verbal and written skills.
• Stay current with training as it pertains to the Avanti print job management system at Print and Mail Services.
• Attend regularly scheduled staff meetings, committee assignments, and staff development opportunities, and professionally represent the Office of Print and Mail Services.
• Participate in cross training with other employees as necessary.
• Remain current with operating systems and image manipulation programs.

Qualifications

Required:

• 3 years experience processing mail in a high volume mail facility
• 3 years experience with current U.S. Post Office regulations and related mail software
• 2 years bindery and finishing experience in a printing environment. Ability to operate equipment as needed
• Strong interpersonal and customer service skills
• Demonstrated ability to work well under pressure with multiple / competing deadlines
• Demonstrated ability to work in a timely manner and maintain deadlines
• Proven ability for attention to detail, multi-tasking, problem solving, and prioritizing jobs
• Excellent communication skills
• Demonstrated ability to work successfully in both a team environment and individual basis
• Demonstrated ability to maintain high ethical and confidentiality standards
• Demonstrated ability to be flexible and successfully work in a constantly changing environment, which may require extended hours during peak times of the year
• Valid Driver’s License

Preferred:

• Experience with variable data and digital address sorting software
• Experience with postal list sort software
• Proficiency in working with computer applications and information systems, including Microsoft Excel and print job processing systems
• Color accuracy and calibration experience with digital print equipment

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Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. EEO IS THE LAW.

PI130439802

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