IT Support Associate
- Employer
- University of Maryland Baltimore
- Location
- Baltimore, MD
View more
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support, Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
The University of Maryland School of Social Work has an exciting opportunity for an IT Support Associate. Under general supervision, the selected candidate provides moderately complex support for the School’s Apple and Windows computers. This position will interact regularly with School of Social Work faculty, staff, and students.
This Non-Exempt, Regular position offers a generous benefits package that starts with 11 vacation days, 14 floating and holidays, 15 sick days; comprehensive health insurance and retirement options; and tuition remission for employees and their dependents at any of the University System of Maryland schools.
Essential Functions:
- Diagnoses resolve, and follows-through on problems. Determines impact of proposed solutions.
- Utilize helpdesk software to manage queue(s), including job/ticket creation, tracking, resolution, and documentation.
- Implements routine applications. Trains clients in the use of these applications.
- Conducts moderately complex information technology courses in a classroom setting.
- Installs software and hardware such as mobile devices, workstations, and printers.
- Maintains and distributes software documentation, reference manuals, and training guides.
- Assists in the installation, troubleshooting, testing, maintenance, and design of communications systems such as data, voice, video, and networks.
- Performs standard preventive maintenance and simple repairs or arranges for the repair of computers and peripherals.
- Maintains and distributes hardware documentation, reference manuals, and inventory.
- Perform other duties as assigned.
Qualifications
Education: High School Diploma or GED
Experience: Two (2) years with the types of hardware and software to be supported, including one (1) year of experience in user support, user training, and/or programming.
Other: Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.
Knowledge, Skills, and Abilities:
General knowledge of two applicable software products; of applicable computers and peripherals. Skill in configuring computer hardware and software; to analytically design program logic or solve technical problems. Skill in configuring computer hardware and software; in operating supported computers and peripherals. Ability to communicate effectively both orally and in writing; to work effectively with clients. Ability to work remotely utilizing tools to communication and remote access end-users systems to provide support
Based on the duties of this position, selected candidates are eligible to participate in the Bargaining Unit (Union).
Salary Range: $50,000 - $55,000
If accommodations are needed for a disability, please contact Human Resource Services at 410-706-2606, Monday – Friday, 8:30am – 4:30pm EST. Maryland Relay can be accessed by dialing 711 (in-state) or 1-800-735-2258.
UMB is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law or policy.
Job: Reg or CII Non-Exempt Staff
Shift: Day Job
Organization: School of Social Work - General Instruction
Job Posting: Feb 15, 2021
Unposting Date: Feb 22, 2021, 11:59:00 PM
Organization
Welcome to the Baltimore campus of the University of Maryland, founded in 1807 along a ridge in what was then called Baltimore Town. Today, this 61-acre research and technology complex encompasses 65 buildings in West Baltimore near the Inner Harbor. 
The University is Maryland's only public academic health, human services, and law center. Seven professional and graduate schools train the majority of the state's physicians, nurses, dentists, lawyers, social workers, and pharmacists.
Under the leadership of President Jay A. Perman, MD, the University is a leading partner in the redevelopment of the west side of Baltimore. The University of Maryland BioPark, which opened in October 2005, promotes collaborative research opportunities and bioscience innovation.
Sponsored research totaled $567.1 million in Fiscal Year 2010. With 6,349 students and 6,717 faculty members and staff, the University is an economic engine that returns more than $15 in economic activity for every $1 of state general funds appropriation. The University community gives more than 2 million hours a year in service to the public.
Mission
The University of Maryland, Baltimore (UMB) is the State¹s public health, law and human services university devoted to excellence in professional and graduate education, research, patient care, and public service. As a diverse community of outstanding faculty, staff and students, and using state-of-the-art technological support, we educate leaders in health care delivery, biomedical science, global health, social work and the law. We emphasize interdisciplinary education and research in an atmosphere that explicitly values civility, diversity, collaboration, teamwork and accountability. By conducting internationally recognized research to cure disease and to improve the health, social functioning and just treatment of the people we serve, we foster economic development in the City, State, and nation. We are committed to ensuring that the knowledge we generate provides maximum benefit to society and directly enhances our various communities.
Campus Data
Go to the Office of Institutional Research and Accountability for complete campus facts.
Equal Opportunity
The University of Maryland is an Equal Opportunity/Affirmative Action employer and educational institution and does not discriminate on the basis of race, color, religion, age, ancestry, national origin, gender, sexual orientation, physical or mental disability, marital status or veteran's status to recruit, hire, compensate, train and promote employees and applicants for employment in all job levels with regard to their qualifications and without consideration to the aforementioned categories. Exceptions to this policy will be made only as allowed by law for example, due to bona fide occupational qualifications or lack of reasonable accommodations for disabilities.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert