Coordinator, Guest Services

Tucson, AZ
Feb 16, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
Posting Number:



Gem and Mineral Museum

Department Website Link:


Main Campus


Tucson, AZ USA

Position Highlights:

The Gem & Mineral Museum at the University of Arizona is in search of a Guest Services Coordinator. The position will coordinate, train and schedule the volunteers and docents for the customer experience, as well as interface with student workers, interns, and manage ticket sales. With an anticipated soft opening of the Gem and Mineral Museum set for mid-January 2021, recruiting for this position now will enable to department to organize the volunteers, docents, student workers, point of sale, and establish reporting practices for revenue and attendance before the museum is open to the public. Ensures outstanding visitor experiences.

The Alfie Norville Gem & Mineral Museum is dedicated to providing public education, the preservation of minerals and meteorites while also serving the research needs of professionals, students and collectors. The collection is world-wide in scope, but with specific emphasis on minerals from Arizona and Mexico. The University of Arizona Gem & Mineral Museum has set its sights on expansion for decades, this dream is now becoming a reality. We have a once-in-a-lifetime opportunity to call the stunning Pima County Courthouse our new home. We are set to expand our scope and presence with a state-of-the-art University of Arizona Alfie Norville Gem & Mineral Museum.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Duties & Responsibilities:

  • Developing training for the docents which would include specific programming for all of the exhibits, taking what the museum is and creating a training manual and ensuring docents are capable of interacting with the general public. It is anticipated that this position will train up to 150 docents and maintain the scheduling for the docents and the museum.
  • Providing clear direction across employees and docents. Creating the positive atmosphere for the visitor experience (responsible for tracking the exhibits and how much time is spent by the public on them, cataloging questions that come through from the public, seeing what is going well and what isn't, offering suggestions). Engaging the public in a positive light, ability to answer concisely about the overall museum, themes, and concepts as well as highlighting special items during tours.
  • Ensuring the daily staffing needs (scheduling) for front counter and student workers.
  • Will ensure proper sanitization procedures are adhered to between visitors/tours.
  • Responsible for ongoing educating and co-training the docents alongside the Exhibit Specialist. Entails that docents are trained and retrained in providing concise information, visitor protocol, and ability to answer questions when asked.
  • Surveying visitor attendance trends to identify programs that are more appropriate for targeted audiences. Analyzing data and recommendations on current and future programming. Coordinating, participating in the development and administering the budgets for museum and exhibit floor, in-house financial coordination with RII Business Services.
  • Additional duties may be assigned.

Minimum Qualifications:

  • Bachelor's degree or equivalent advanced learning attained through experience required.
  • Up to 3 year of relevant work experience required.

Preferred Qualifications:

  • GIA-GG Gemological Inst of America
  • Graduate Gemologist
  • FGA Fellow of Gemological Associate of Great Britain



Full Time/Part Time:

Full Time

Number of Hours Worked per Week:


Job FTE:


Work Calendar:


Job Category:


Benefits Eligible:

Yes - Full Benefits

Rate of Pay:


Compensation Type:

salary at 1.0 full-time equivalency (FTE)



Career Stream and Level:


Job Family:

Research Program Admin

Job Function:


Type of criminal background check required::

Name-based criminal background check (non-security sensitive)

Number of Vacancies:


Target Hire Date:

Expected End Date:

Contact Information for Candidates:

Eric Fritz
[email protected]

Open Date:


Open Until Filled:


Documents Needed to Apply:

Resume and Cover Letter

Special Instructions to Applicant:

Diversity Statement:

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution and a Native American/Alaska Native-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

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