DHTS IT ANALYST
Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 ‘Most Wired’ health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award – highest honor by the Healthcare Information and Management Systems Society (HIMSS) – for inpatient, ambulatory and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today.
DHTS IT Analyst for Enterprise Applications Services
The DHTS IT Analyst will conduct Application and Server layer administration, maintenance. Supporting multiple functional areas, which include critical business applications and enterprise level business applications
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
- Application Support – Serve as Primary Application Owner for multiple apps
- Develop Powershell scripts or ansible playbooks to automate administration tasks
- Utilizing Cloud-based solutions to host apps (AWS, Google Cloud, Azure)
- Facilitate issue resolution with internal teams: Service Desk, Networking, Device Support, Citrix, OS, Server, VM/Docker Containers, Database, App development, Operations, DevOps
- Coordinate continuous vulnerability management/patching for each app's servers
- Manage logs: application, OS, and system (Splunk)
- Ensure application/data backup and disaster recovery processes are in place and tested
- Provide application system support for team apps
- Develop relationships with vendors to ensure customer needs are met in a timely manner
- Author and Update system documentation
- Ensure systems conform to Duke Information Security Office policies and procedures
- Assist in oral and written presentations to project teams, customers, and management
- Follow established Change Management processes
- Provide feedback on departmental processes and procedures / suggest improvements
- Plan and coordinate system and application upgrades
- Detailed analysis and documentation of customer workflows
- Develop relationships with key customer management representatives
Required Qualifications at this Level
Bachelor's degree in a related field, or four years of equivalent technical experience required.
Credential requirements will vary, depending on work area.
Level 2 - Two years of related experience is required.
Level 3 - Four years of related experience is required.
Keeps current on industry and market intelligence; applies appropriate new technologies and best practices to specific discipline or functional area.
Adapts/modifies personal and project goals to align with IT priorities.
Uses a variety of communication styles to get (technical) messages across clearly to a variety of audiences through the use of terminology and examples that are familiar.
Displays ability to recognize appropriate communication, audience , timing, and content necessary for building and maintaining alliances for success.
Effectively communicates specific IT issues/solutions to clients.
Develops solutions that help the customer in both the short- and long-term.
Takes personal responsibility for taking or directing actions on projects that result in solutions that truly address customer needs.
Takes action without being prompted to achieve business goals.
Identifies and uses appropriate resources to accomplish projects and build knowledge within a specific discipline or department.
Persuades others to reach conclusions or make decisions regarding complex issues through understanding the ideas, situations, or problems by breaking the issue into small pieces or by identifying causal links or relationships.
Synthesizes data from multiple (appropriate) sources to make sound decisions.
Considers impact on IT goals prior to making decisions.
Implements new approaches, and/or technologies to develop solutions meeting customer's needs.
Promotes goals of the initiative, overcoming departmental or functional biases to achieve objectives.
Delivers systems or projects that are completed on time and within budget.
Ability to motivate and focus self and others to reach long- term project goals even when faced with difficulties.
Possesses expert knowledge and proven application (through developing solutions and efficiencies) of it in a specific discipline or functional area.
Actively seeks out opportunities to share his/her in-depth knowledge and contribute to the learning of other department or team members.
Performs and coordinates simple to complex tasks with direction.
Accepts accountability for decisions, actions, and commitments of self and others to successfully meet project objectives.
Prioritizes and organizes project actions and resources to achieve targeted objectives.
Achieves project objectives through the identification and coordination of the right people to participate in the project initiatives.
Identifies key issues, analyzes cause/effect relationships, and seeks ideas and suggestions from those who can contribute and are affected.
Develops solid working relationships with colleagues, customers, and across project teams to effectively achieve functional/project goals.
Builds strong working relationships with members of his/her team and those within other relevant teams, departments, or disciplines.
Keeps team focused on goals and addresses issues to ensure good working relationships are maintained.
Leadership skills, team-oriented with ability to take initiative and ownership when necessary.
Strong analytical and technical skills.
Demonstrated relationship management skills.
Job Code: 00003844 DHTS IT ANALYST
Job Level: CD
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.