Medical Receptionist

Colorado Springs, CO
Feb 14, 2021
Employment Type
Full Time
Institution Type
Four-Year Institution
The Helen and Arthur E. Johnson Beth-El College of Nursing and Health Sciences invites application for a Medical Receptionist. This position is responsible for front office clinical activities that include: Scheduling patient appointments, answering the telephone, providing responsive customer service, collecting co-payments, following billing and collection procedures, and maintaining/verifying patient demographic information in the EHR (Electronic Health Record), including current active insurance and collecting and entering office visit transactions.


Who We Are:

The University of Colorado Colorado Springs (UCCS) is one of four campuses in the University of Colorado system and is home to over 10,500 undergraduate and 1,900 graduate students.


Colorado Springs (pop. 400K+) is situated at the base of Pikes Peak, offers many recreational and cultural activities and was recently ranked by U.S. News & World Report as one of the top Best Places to Live in the U.S.


Job Duties:

Answers phone and schedules appointments after triaging needs of patients for all Beth-El Clinics. (PCC, PNC, CAL) Provides excellent customer service and maintains positive interactions with clients.Updates waiting clients on the status of their appointment if they are waiting past their appointment time.Works with the clinical team to triage walk-in requests for appointments.Communicates with an insurance broker, third party administrator, and insurance carrier as questions and issues arise.Collects co-payments and completes daily cash up form to include PCC, PNC, and CAL transactions.Enters payments into medical billing system daily.Reconciles all payments received from clinic payments, prints EMR report, and places all in the clinic safe.Assists office manager with marketing efforts when appropriate.Maintains up-to-date clinic forms.Responsible for entering written documentation related to patient care that is completed during the check-in process.Assists patients and providers with medical record requests. Likewise, responsible for sending requested documentation to other facilities with appropriately completed requests.Assists with customer service initiatives within the clinic to include distribution of surveys and assistance with analyzing those surveys. Opens and distributes all mail for the Lane Center.Preps future appointments notating all required copay’s, paperwork needed, and any account balances to address with patients upon check-in.Manages staff schedules- processes time off requests to ensure appropriate staffing, cross-checks, and notates on shared PCC calendar.Orders all office supplies utilizing CU Marketplace and/or The UCCS Copy Center.Processes deposits of cash and checks collected (copays/CAL payments) daily.Other duties as assigned. 

Job Competencies:

Excellent organization, customer service, and communication skills.Ability to collaborate with multiple departments.Ability to create Word documents.Ability to work independently.Ability to triage acute care versus routine care visits.Able to remain calm in emergency situations.Complies with all applicable patient privacy requirements and always maintains patient confidentiality.This position has been determined to be eligible for overtime (non-exempt) under the Fair Labor Standards Act (FLSA).

What We Offer:

Salary Range: Generally starting at: $30,084 - $36,432

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid vacation and time off, and a tuition benefit. Information on university benefits programs, including eligibility, is located at Total compensation goes beyond the value on the paycheck.  Please consider reviewing the Total Compensation page at Total Compensation Calculators | University of Colorado .

Tentative Search Timeline:

The potential date for interviews with the search committee will be March 9, 2021.The potential date for interviews with the supervisor and appointing authority will be March 12, 2021.The potential employee start date is March 29, 2021. The University of Colorado Colorado Springs is committed to providing a safe and productive learning, living and working community. To assist in achieving this goal, we conduct background investigations for all prospective applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial and/or motor vehicle history check.


UCCS is an equal opportunity and affirmative action employer. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, the University of Colorado will consider all qualified applicants without regard to race, color, creed, religion, sex, national origin, age, disability, age, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation or political philosophy in its programs or activities, including employment, admissions, and educational programs, or any other characteristic protected by law.


To perform this job successfully, an individual must be able to perform each of the established essential functions and meet the physical and environment demands described satisfactorily. The requirements listed are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, physical and environmental demands.


Applicants with disabilities: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date. If you need special accommodations at the work site, you must notify the appointing authority or Human Resources.


The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

Minimum Requirements:

High School diploma or GED1 year computer experience with Microsoft Office1 year experience in customer service1 year experience with basic financial transactions 

Preferred Requirements:

EMR ExperienceExperience with medical billing/coding

Physical Requirements:

While performing the duties of this job, the employee is frequently required to move. Employee is occasionally required to have long periods of sitting, moderate bending, moderate energy requirements and fine motor skills. The employee must occasionally lift and/or move up to 20 pounds.

Job Category: Administrative Support and Related
Primary Location: Colorado Springs
Schedule: Full-time
Posting Date: Feb 12, 2021
Unposting Date: Ongoing