Patient Relations Assistant/UKHC

Job description

Job Title:

Patient Relations Assistant/UKHC

Requisition Number:


Department Name:

M7800: AMB-Musculoskeletal

Work Location:

Lexington, KY

Grade Level:


Salary Range:


Type of Position:


Position Time Status :


Required Education:


Click here for more information about equivalencies::

Required Related Experience:

3.5 yrs

Required License/Registration/Certification:


Physical Requirements:

Sitting at computer workstation for extended periods.
Repetitive motion.
The physical requirements may include sitting, standing, and/or walking for extended periods of time and lifting objects weighing up to 50 lbs.


Typically Monday through Friday, 9:00am-6:00pm; shift may vary as needed by department.

Job Summary:

The Patient Relations Assistant (PRA) is a front-line customer service representative for the Ambulatory Sports Medicine clinic.

Customer service duties will include: respectfully acknowledging and greeting patients and answering phones according to established guidelines; proactively identifying opportunities to provide a positive patient experience by anticipating patients’ needs (e.g., providing directions, etc.).

The PRA will also be responsible for a variety of registration tasks including registering patients and verifying patient information such as insurance coverage/benefits and correcting registration errors across UKHC Enterprise.

Appointment scheduling, check ins/outs, and other medical records activities are duties of this position, including scheduling and reappointing patients according to protocol and scheduling ancillary/diagnostic tests. Will maintain HIPAA compliance.

Skills / Knowledge / Abilities:

Working knowledge of UK Healthcare systems. Experience in registration and appointment scheduling. Attention to detail, computer literacy.

Does this position have supervisory responsibilities? :


Preferred Education/Experience:

Associate degree plus two or more years related experience preferred.
Experience in patient registration highly preferred.

Deadline to Apply:


University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.




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Job No:
Posted: 2/14/2021
Application Due: 2/23/2021
Work Type: Full Time