Student Central Advisor

Job description

Overview and Responsibilities

The Student Central Advisor will assess, advise, support, and track prospective and current CVTC students. The Student Central Advisor will assist with activities of the Student Outreach and Retention (SOAR) initiative and New Student Orientation (NSO) under the direction of the Student Central Coordinator. The Student Central Advisor will assist with activities related to Money Matters, CVTC’s financial literacy program under the direction of the Director of Student Central. This position will oversee a pipeline student caseload with a goal of moving accepted students to matriculation.


This position will be based out of CVTC’s Business Education Center and, although may include some remote work, is considered an on-site position.



  • Under the direction of the Student Central Coordinator, provide proactive case management and outreach of pipeline and first semester students to increase matriculation of applications.
  • Aid in semester-to-semester retention of continuing students by participating in all SOAR activities and initiatives throughout the year. This includes but is not limited to drop for non-payment interventions, campus events, and missing financial aid requirements to increase persistence.
  • Assist with NSO activities throughout the year.
  • Provide triage and assistance to students and parents with complicated enrollment issues or those that require general (non-program specific) advisement.
  • Serve as a general advisor for all new incoming program and pre-program students.
  • Handle triage and advisement of undeclared, just-take-a-class, and non-credit students.
  • Assist with social media campaigns for Student Central, including content creation, editing, and blogging.
  • Assist with Money Matters, CVTC’s financial literacy programming.
  • Assist with campus visits for accepted program and pre-program students.
  • Lead and schedule Career Decisions Workshops.
  • Serve as extension of Career Planning team and advise students in career assessment and program selection.
  • Assist students and parents in the transition into postsecondary education, particularly after an application has been submitted; this may include, but is not limited to, providing advisement related to financial aid, registration, academic policies, career planning, and student accounts/billing.
  • Advise by providing in-depth financial aid information to students and/or their parents concerning the Free Application for Federal Student Aid (FAFSA) and online FAFSA applications; meet for 1:1 advising with students and their parents; explain financial aid eligibility and disbursement of aid, as well as cost of attendance figures and estimated family contribution formulas.
  • Present at Student Central demonstrations/orientations with students and parents and other CVTC staff; provide financial aid presentations to the CVTC community, high schools, minority groups, and other requested external presentations. These events include, but are not limited to Financial Aid Nights, Campus Preview, New Student Orientation, Parent/Support System Orientation, College Goal, Money Matters, and any other presentations/orientations.
  • Work collaboratively with faculty and staff to monitor student progress and academic success.
  • Maintain data on all assigned students, tracking their progress, participation, use of interventions, and outcomes.
  • Follow a structured daily schedule of phone, in-person, chat, and email contact while maintaining flexibility for last minute changes.
  • Relate successfully with students and staff of diverse cultural, social or educational backgrounds.
  • Participate on appropriate college teams and contribute to accomplishing the goals and objectives of the team(s).
  • Use appropriate computer technology to efficiently carry out job duties.
  • Deep understanding of equity, diversity, and inclusion.

Knowledge, Skills, and Abilities:

  • Ability to work effectively in a team and independently (i.e. solution focused, positive attitude, open-minded).
  • A thorough understanding of the issues related to at-risk, under prepared, and transitioning students and academic success.
  • Conflict resolution skills.
  • Excellent interpersonal and communication skills and the ability to interpret and explain information to a variety of persons and groups, including at-risk students.
  • Ability to use judgment and discretion with confidential and sensitive issues.
  • Ability to establish and maintain effective working relationships with individuals from diverse backgrounds and abilities, community agencies, and the general public.
  • Project management and program evaluation skills.
  • Proficient with technology including computer software programs for data collection, decision making, communication and the ability to manipulate spreadsheets.
  • Ability to work a flexible schedule and travel to various campuses as needed.
  • Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
  • Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
  • Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
  • Ability to value diversity by recognizing personal biases, adapting to culturally diverse situations, and demonstrating a commitment to equity, inclusion, and respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
  • Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Microsoft Office Outlook, Word, and Excel.
  • Bachelor’s degree in related area (Communications, Marketing, Human Development, Psychology, Student Affairs, Education, Public Relations, or Business) required.
  • A minimum of two years of experience in a student services related area working with diverse populations required.
  • Experience at the postsecondary level, particularly academic advising, career planning, intervention, and retention activities/strategies preferred.
  • Experience with social media and content editing preferred.

In evaluating candidates for this position, the College may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform duties of position.As an equal opportunity/access employer and educator, CVTC is committed to creating and sustaining a diverse and inclusive environment.  All qualified candidates are encouraged to apply.

Benefits Summary
  • Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA) and wellness incentive
  • Dental insurance for employee, spouse, and dependents
  • Life and long-term disability insurance
  • Wisconsin Retirement System (WRS)
  • 403(b) tax deferred annuity program
  • 457(b) deferred compensation plan
  • Section 125 flexible spending accounts
  • Paid vacation, personal, and sick time
  • Paid holidays
  • Employee Assistance Program (EAP)
  • Professional development

Generally, benefits eligibility begins on the first date of employment (i.e., there is no waiting period).



CVTC does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities. The following person has been designated to handle inquiries regarding the college's non-discrimination policies: Director of Human Resources, 620 W. Clairemont Avenue, Eau Claire, WI 54701, 715-833-6334, WI Relay: 711




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Job No:
Posted: 2/13/2021
Application Due: 3/1/2021
Work Type: Full Time