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Information Technology Support Technician 2

Job description

Employment Type: Full-time
Posted data: 2021-02-11
Req: R-477


481D-YN - IT Support Technician 2

Business Title:

Information Technology Support Technician 2


Employee Type:


Job Family:

Civil Service - OT Eligible

Position Details:

Summary of Duties:

This position is responsible for providing technology support within Facilities and Operations. This position will provide for the efficient operation of the computing and information systems for the departments served by Facilities and Operations.

Required Qualifications:

Two (2) years of experience in information technology related activities such as testing, installing, maintaining, supporting, and/or averting hardware/software system failures on client applications, hardware and software products, mainframe systems, network infrastructure equipment, or telecommunications software or hardware OR equivalent education/experience.

Experience managing Windows desktops working in an Enterprise Active Directory environment.
Extensive customer service experience in a corporate, education or retail environment.
Experience managing day-to-day tasks without constant supervision.
Have, or be able to obtain at time of hire, a valid driver’s license.
Ability to work evenings and weekends on occasion and to travel.

Preferred Qualifications:

Experience in responding to network security incidents.
Experience in Website maintenance and development.
Experience with Java programming.
Experience using SQL query tools.
Experience working with assistive technologies for impaired users.
Experience with database technologies (Microsoft SQL Server, Oracle, etc.).

Additional Information:

Monthly Salary:



Position Term in months:

12 months

City, State, Zip:

Pullman, WA 99164


Facilities Services
Department Link:

Facilities Services | Washington State University (wsu.edu)

Background Check:

This position has been designated by the department to require a background check.

Close Date:

March 1, 2021

Instructions to Applicants:

Applicants must attach the following documents to their online application: 1) resume 2) a cover letter and 3) contact information for professional references. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.

Applicants invited for an interview will be required to complete a skills test over Zoom as part of the interview process. Details regarding the skills test will be provided at that time.

Time Type:

Full time

Position Term:

12 Month

WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veteran, persons of disability and/or persons age 40 and over are encouraged to apply.

WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.




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Job No:
Posted: 2/13/2021
Application Due: 3/3/2021
Work Type: Full Time