Student Account Representative-Core Program - Student Account Services

Job description

Student Account Representative-Core Program - Student Account Services

Position Summary:

The purpose of this position is to process billing, provide customer service, and manage balances for core programs.

Reporting Relationships:

Billing Supervisor

Education Requirements:

Associate’s degree or the work equivalent.

Duties and Responsibilities:

    Process and/or review all billing.
    Use appropriate followup methods and communications for past due balances.
    Routine audits of student accounts to assure accuracy.
    Submit student refunds in accordance with compliance requirements.
    Provide timely customer service to students and university departments via phone and email.


According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

    Bookkeeping experience preferred.
    Ability to work accurately with attention to detail and numbers.
    Analytical thinking skills.
    Ability to handle and prioritize multiple tasks.
    Excellent interpersonal skills relating effectively with staff, students, and other departments.


As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

Indiana Wesleyan University is an Equal Opportunity Employer




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Job No:
Posted: 2/13/2021
Application Due: 4/14/2021
Work Type: Full Time